You can manage your plan yourself in Settings → Billing. If you're part of an Organization, only the Owner can change the plan or cancel.
How to upgrade or downgrade
Go to Settings → Billing.
Click Upgrade your plan. The same button is used for downgrades.
Pick the new plan and billing period (monthly or yearly), then confirm.
You can also compare plans on the pricing page.
How your bill is adjusted after a change
Upgrading (for example Growth → Pro)
The new plan starts right away.
You only pay the difference for the rest of your current billing period (prorated). The unused part of your old plan is deducted.
Your next full invoice is at the new plan's price.
Downgrading (for example Pro → Growth)
The change happens right away.
The unused part of what you paid is added to your account as a credit balance, which is used automatically on your next invoices. It isn't refunded to your card.
Your data (posts, drafts, contacts) is kept, but features that aren't in the new plan are locked.
Monthly ↔ yearly
Monthly → yearly: the yearly price is charged, minus the unused part of your current month.
Yearly → monthly: the unused part of your year becomes credit that covers your next monthly invoices.
Adding or removing team seats
Adding a seat charges a prorated amount for the rest of the period. Team volume discounts start from the next billing cycle.
Why is my invoice different from the plan price? It's usually because of a prorated charge or credit from a plan change, or seats added mid-period. The line items on the invoice show each adjustment.
How to cancel
Go to Settings → Billing.
Click Cancel subscription and complete every step of the cancellation flow until you see the confirmation.
You keep access to your plan until the end of the period you've already paid for, and you won't be charged again.
Cancelling during the free trial means you won't be charged at all.
Want your money back for a recent payment? Cancel first, then let us know.
For what happens to your data, see Will my data be deleted when I cancel?
The cancel button isn't working
Make sure you're logged in as the Organization Owner (if in an Organization).
Complete all the steps of the flow. Closing the window early doesn't cancel.
Try a different browser or disable ad-blockers.
Still stuck? Message us in the chat and we'll cancel for you.