At times, the resolution to an issue can be as straightforward as checking your spam folder. Nevertheless, in other instances, it can be a bit more complicated. If you have recently reset your password and have not received the password reset email, it is advisable to ensure that the email on your account has been accurately spelled.

It is important to note that the email on your account will typically be the same as your username, assuming you did not create your account via Facebook, Apple, LinkedIn, or altered your email settings.

However, if you created your account through a social provider, the email on your account will be the same one that they have on file for you. Therefore, verifying that the correct email is linked to your account is a crucial step in troubleshooting any email-related issues.

If you're still unable to receive your password reset e-mail after going through these troubleshooting steps, please reach out to our Support team via the Help Chat for further assistance.