Getting help

How can I correct my name in my profile if I accidentally misspelled it?

Options...

Written by Success Team
Updated over a week ago

Can I connect my Facebook login account with my username login account?

Not at the moment...

Written by Success Team
Updated over a week ago

How can I report an issue with my engagement?

Talk to us... We're here and ready to listen

Written by Success Team
Updated over a week ago

How do I reset my password?

It happens to the best of us

Written by Success Team
Updated over a week ago

I didn't receive my password reset e-mail...

Have you checked your spam folder?

Written by Success Team
Updated over a week ago

How do I sign out of the app?

Say "Hey Taxfyle, log me out" Just kidding...

Written by Success Team
Updated over a week ago

I need to reopen my job

We got you covered

Written by Success Team
Updated over a week ago

Why do I have to keep logging in?

Security. That's why.

Written by Success Team
Updated over a week ago

How come I can't create/access my account?

Whaaaa???

Written by Success Team
Updated over a week ago

Why isn't my Pro responding?

Pros aren't always glued to their computers.... we can get in trouble if we tried

Written by Success Team
Updated over a week ago

How can I report a technical issue?

They happen to the best of us sometimes, but we're listening!

Written by Success Team
Updated over a week ago

I'm having technical problems chatting with my Pro, what should I do?

Chat with the Success Team... It's a different system...

Written by Success Team
Updated over a week ago

I'm having trouble uploading my documents...

Looks like you're going to have to go to the post office... just kidding

Written by Success Team
Updated over a week ago

Your website is non-responsive and buttons aren't working...

Easy there... let's check your browser...

Written by Success Team
Updated over a week ago

What if my payment fails at check out?

Try, try again...

Written by Success Team
Updated over a week ago