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Why do my Stripe or Blink reports differ from the Targets & Reports Graph?

The reason the monthly totals on the Targets & Reports Graph do not match the Transaction Reports Total is because they measure two different things:

  1. Payment Methods Included:

    • Targets & Reports Graph: Includes ALL invoices marked as paid in your system — including Cash, Cheque, Direct Bank Transfer, and Manual payments.

    • Transaction Report (Stripe or Blink): Only includes online card payments processed through Stripe. Any offline/cash payment will appear in the graph but not in the Stripe report.

  2. Refunded Invoices:

    • When an invoice is refunded, it is excluded from the graph total.

    • In contrast, Stripe Transaction Reports show both the original payment and the refund transaction.

  3. Taxes, Credits & Processing Fees:

    • The graph displays total invoice amounts (base charge + tax (if applicable) + overdue fees), but does not account for credit balance usage or processing fees.

    • The Stripe or Blink reports reflects the exact total charged to parents' cards and processed through the payment gateway.

  4. Partial Payments:

    • If an invoice is partially paid, the graph registers the invoice total upon the initial payment, whereas transaction reports record individual partial payments as they occur.

Summary: The Targets & Reports Graph is an overall invoice billing overview, while the Transaction Report is a strict record of online Stripe or Blink card settlements.

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