How to add and manage agents or admins
6 articles
How to add agents
How to manage admin access and permissionsHow to add a manager and control their ability to edit or view team data
How to assign skills to agentsLearn how to use skills to improve your scheduling
How to onboard or offboard agentsHow to use start and end dates to streamline team changes
How to collect working availabilityLearn how to collect and use your team's availability when scheduling
How to add agents from DialpadLearn how to add your Dialpad users into Surfboard