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Agent app

Agent app

Help guides for agents

4 articles

How to submit your working availabilityHow to tell your manager when you're available to work

How to clock in and outLearn how to clock in and out of your shifts or report overtime

How to request to change or swap a shiftHow to send a request to change or swap your shift

Your performance

Surfers guide to time-on-taskLearn how Surfboard calculates your time-on-task score