At The Elocution Coach, we strive to provide exceptional products and services that meet and exceed our client's expectations. However, we understand that sometimes there may be a need to request a refund. In this article, we'll walk you through our refund policy, explaining the 14-day cooling off period and outlining the conditions under which refunds are granted.

The 14-day cooling off period is a grace period during which new clients can request a full refund of their purchase. This period begins on the date of purchase and ends 14 days later. Please note that this cooling off period is only applicable to clients who have not accessed our products and/or services.

To request a refund within the 14-day cooling off period, please contact our clients support team by email at support@theelocutioncoach.com or by phone at +44 (0) 330 043 98 94. Be sure to include your name, contact information, and the reason for the refund request. Our team will then process your request and issue a refund if you are eligible.

Outside of the 14-day cooling off period, The Elocution Coach does not offer refunds or pro-rated refunds for any of our products and services. This is due to the nature of the work we provide, which cannot be easily quantified or assessed for a guaranteed outcome.

While we do not offer a 100% guarantee on our products and services, we also do not enforce a minimum term for subscriptions. Clients are welcome to cancel their subscriptions at any time up until their renewal date and time. We believe this policy allows our clients the flexibility to use our services based on their needs without being locked into a long-term commitment.

To cancel your subscription, simply log in to your account on our website, navigate to the "My Account" section, and click on the "Cancel Subscription" button. Alternatively, you can contact our client support team for assistance with the cancellation process. We've written a full article on this here.

Please note that cancelling your subscription does not entitle you to a refund for any unused portion of your subscription, as per our refund policy outlined above.

At The Elocution Coach, we are committed to providing excellent products and services while maintaining a fair and transparent refund policy. If you have any questions about our refund policy or need assistance with a refund request, please do not hesitate to reach out to our client support team. We're here to help.

Need more help? 🧐 If you still have questions about the content in this article, please reach out to our team by live chat, email at support@theelocutioncoach.com or by phone on +44 (0) 330 043 98 94.