Overview
To ensure security, compliance, and trust across the TELA platform, all users are required to complete KYC (Know Your Customer) verification before accessing core features.
Without completing KYC verification using your BVN and (optionally) CAC registration details, you will not be able to use TELA’s business features.
This policy protects you, your customers, and the platform.
What Is KYC?
KYC (Know Your Customer) is a standard identity verification process used to:
Confirm the identity of business owners
Prevent fraud and impersonation
Comply with financial regulations
Protect customer transactions
KYC helps maintain a safe and trusted marketplace for everyone.
What Is Required?
To complete verification, you must provide:
1. BVN (Bank Verification Number) – Mandatory
Your BVN is required to:
Confirm your identity
Validate ownership of your account
Enable transaction processing
Protect against fraudulent activity
Your BVN is securely encrypted and handled according to data protection standards.
2. CAC Registration (Optional but Recommended)
If you operate a registered business, you may provide:
CAC registration number
Registered business name
Providing CAC details:
Increases trust and credibility
Strengthens your business profile
Allows your account name be in your business name
May unlock additional business features in the future
Why KYC Is Mandatory
Without completing BVN verification:
You will not be able to:
Accept customer payments
Create or publish a store
Process transactions
Access financial reports
Use business management tools
KYC must be completed before full access is granted.
How to Complete KYC Verification
Log into your TELA dashboard
Navigate to Account Settings
Click Verification
Enter your details
Submit for verification
If adding CAC details:
Enter CAC registration number
Verification may takes 1 minute to process.
Is My Information Safe?
Yes.
Your information is:
Encrypted
Securely stored
Used only for identity verification
Not shared publicly
TELA follows strict security and compliance standards to protect user data.
What Happens If I Do Not Complete KYC?
If KYC is not completed:
Your account will remain restricted
Transactions will be disabled
Business tools will be inaccessible
To unlock full functionality, complete verification immediately.
Need Help?
If you experience issues during verification:
Confirm your BVN details are correct
Ensure your name matches bank records
Contact support if the issue persists
Our team is available to assist you through the verification process.