Overview
If a customer reports that they are unable to complete checkout, the issue may be related to inventory, pricing, or temporary technical interruptions.
Common Causes
1. Out-of-Stock Product
If stock is set to zero, checkout may be restricted.
2. Incorrect Pricing
Pricing errors may cause checkout issues.
3. Technical or Network Issue
Temporary disruptions may affect payment processing.
How to Resolve
Confirm product stock availability
Verify pricing details
Attempt checkout yourself to test
Ask customer to refresh and retry
If the problem continues, contact support with full details.
Preventing Checkout Issues
Regularly update inventory
Double-check pricing when editing products
Test checkout occasionally