⚠️Company directors upgraded part way through the year: The director will receive the full allowance again unless a setting is changed in TELUS Farm Payroll. This must be done before the first payroll. Find out more.
⚠️My ePay Window: To avoid creating a duplicate My ePay Window account and before you publish. The support team will have to configure your account to accept a connection from TELUS Farm Payroll. Contact the migrations team at farmplansupport@telusagcg.com to start the process. This should be at least 7 working days before you publish using My ePay Window.
⚠️Pension Year to dates: These will need to be added to the employee pension in the employee record. Employee record > Pension > Click edit pension > Pension YTDs > Edit Opening Balances.
⚠️Average holiday calculation: The upgrade tool brings across the cumulative values, this is not enough to calculate the average holiday rate. In order for the system to do this you will need to add in pay history.
Let's get it sorted
❗If the migration fails please check if a business has been created in TELUS Farm Payroll before repeating the transfer. If the company includes employee records then the upgrade has been successful and you can proceed. If there are no employees shown against the employer then the import has failed and we would recommend deleting the business before running the upgrade process again.
Errors
Upgrade failed due to errors occurring during the process
The upgrade process failed and was unable to continue with the process. The error will give information about the failure.
Open Earnie and make the required changes.
Try the upgrade again.
Warnings
The upgrade process completed however some further information is need.
Select View Details to get warning information.
Select Download Warnings / Errors.
Choose Excel, CSV or PDF.
Working through a failed migration - video
Warnings and information
❗Where a company upgrades but warnings are present, make the changes in TELUS Farm Payroll.
Information
The upgrade process completed but some items may not have transferred as expected. The information message gives details of the data shown in TELUS Farm Payroll.
❗We strongly recommend that you parallel run TELUS Farm Payroll with Earnie for at least one payroll period after the upgrade. If this is not possible, check the first period’s figures thoroughly.