It shouldn't take too long, however there is a very small risk of intermittent breaks in connectivity during this time. If you do have any problems, there are a couple of steps you can follow:

Web-based solution: The impact on our service to you should be minimal during this time. If you are logged out of the system all you should need to do is log back in again or refresh your browser. Please note - Email notifications may also be slightly delayed.

Mobile Applications: If you're trying to submit or synchronise during this time and it’s not working, please wait five minutes and then try again.

Our Customer Support Team are available Monday - Friday, between 08:00 - 17:00 (GMT/BST). For help with all technical queries/issues, please email support.mb@telusagcg.com or alternatively you can reply to this email.