Your safety always comes first. Before you start delivering with UberEats via Temper, you'll receive a safety briefing that explains important precautions and emergency procedures. If you're involved in an accident or find yourself in a critical situation while delivering, it's important to act quickly and take the right steps to protect yourself and others. We’re here to support you when you need help.
What to do in an emergency
If you’re in an accident or facing a life-threatening situation: Call 112 or contact the nearest hospital immediately.
If you can’t continue working:
Report it directly in your UberEats app.
Make sure you describe the details of your situation and share relevant pictures.
If you have any urgent questions during your shift:
Use a special Discord channel to ask UberEats directly.
Emergency hotline
Emergency hotline
If you need urgent support during your shift, call 020 532 0946 (available daily from 11:00 to 00:00). This hotline is specifically for severe accidents or life-threatening situations that happen while delivering with UberEats.
Please note that this line is strictly for emergencies. If you completed your shift but still need assistance, contact us via chat.
Responsible use of the emergency hotline
To ensure those in real danger can get the help they need, the emergency hotline must be used only for urgent situations. Misusing this number not only delays assistance for couriers in critical need but also comes with consequences.
Improper use of the hotline may result in a strike.