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How to Manually Verify Your Bank Account on the Tenant Portal

Having trouble adding your bank account to make a payment? Here's what needs to be done.

Updated over 2 weeks ago

Overview

As part of our new enhanced security and partnership with the payment processor, Stripe, you will need to verify your bank accounts in order to make ACH payments to your property manager. This is in accordance with the NACHA Rules, and we do not allow you to process ACH Direct Debit payments unless they have been authorized by the owner of the bank account.

Several methods are available to comply with the new rule, though we'll be focusing on one of them here.

  • Micro/Trial Deposits – In this two-step process, the organization uses the consumer's routing and account number to make a small deposit into the tenant's account. The tenant then confirms the deposit amounts with the organization in a followup email that they'll receive.

If you tried verifying your bank account using the Instant Verification method of verifying the bank account by logging into your banking portal and it didn't work, we recommend using the Manual Verification method.

Video Tutorial

The Steps

Before making a payment, you will need to enter a valid bank in order to make ACH payments from your bank. (Note that during the process of verification, no payments will be taken from you or processed. The instructions below take place in Step 3 of Making a Payment.)

  1. To manually verify your bank account while in the Make a Payment wizard, click on the Bank Account setup. Enter your name, address, and email information.

  2. Instead of searching for your bank, use the "Enter bank details manually instead" option. This will allow you to input your bank routing number and bank account number manually.

  3. You should be prompted to enter your Routing Number and Account number of your bank account. Please double-check this information, as incorrect information will cause delays and prevent you from receiving the micro-deposit transaction. Click Continue after entering this information.

  4. Once you input your bank account details, you will see a message that states "Next, finish up on DoorLoop to initiate micro-deposits. You can expect an email with instructions within 1-2 business days." Click "Back to DoorLoop" to continue to the next step.

  5. Click Next when you are done.

  6. You will see a message appear that your account details are being verified with instructions on how to proceed. Basically, you need to wait 1-2 days for a micro-deposit to enter your bank account. Click Continue to exit out of the message.

  7. You will now see that your bank account you entered is pending verification.

  8. You can not move past this part now until you receive your Micro-deposits. You can go ahead and click Back and then Cancel, or exit out of your Tenant Portal.

  9. Now, you just need to wait. You will receive an email from Stripe letting you know that your micro-deposits have arrived and to verify your bank account.

    Stripe (the payment processor) will send a small micro-deposit of $0.01 to your bank account. Some may see it instantly, others may need to wait (1-2 days). Please make sure you check your bank account within two days because these micro-deposit codes expire after 10 days. The deposit will appear on your bank statement and look similar to the image below. The transaction would be labeled something like this: "ACH Deposit SMXXXX - DoorLoop - ACCTVERIFY Automated Deposit Transactions"

    The most important part of this is the SMXXXX portion. XXXX will be a combination of either letters and/or numbers so it will look something like SMKTH6 for instance.

  10. Once you get the verification code, go back to your tenant portal and try to make a payment again, you should see that the bank account you entered is saved with a new Verify Your Account button.

  11. When you click the Verify Your Account link, you'll be taken to a page that looks like the one below. Enter the SM code you received in your $0.01 micro-deposit transaction.

  12. Click Verify. If the code is correct, you will see the message below. Your bank account will now be verified.

  13. Once you complete the verification process, you'll be able to complete your payment on DoorLoop. Go back to your tenant portal and click Make a Payment again to complete the payment process.

Note: You will receive a confirmation email from Stripe when you add your payment method. This authorizes Stripe and your property manager to receive payments from you. They will not automatically debit you unless you set up an auto-pay.

Troubleshooting

I didn't receive the micro-deposit or the verification email.

  • The micro-deposit can take 1-2 days to enter your bank account. However, if you don't see it, please contact your property manager for further instructions. It is possible too that the wrong information was inputted which could be why the micro-deposit didn't appear.

  • You can also try to manually verify your bank account again to see if they will send the micro-deposit to you again for verification.

What if I got the micro-deposit in my bank account but I didn't get the verification email?

If this is the case, you can check your tenant portal. Click Make a Payment and reach the Payment Method step. There should now be a Verify Your Account button there. Use this to verify.

What if I got the verification email but don't see the micro-deposit?

If you got the verification email, you can click the Verify Deposit link from it which will take you to the verification page. From there, you'll see a link that reads "Send Another Deposit". Click that and Stripe will attempt to send you another micro-deposit, two this time. Again wait another 1-2 days and check your bank account. You'll see two deposits of different amounts. You'll need these amounts to verify the account with the next verification email you see. You can also chat with our support team. We can help you verify it on our end or send you the verification link directly.

What if the code I'm entering is not correct or expired when entering it?

If the code you are entering does not work, you can request another micro-deposit by clicking the "Send Another Deposit" link. The second attempt to verify will require, instead of a code, the actual amounts of two micro-deposits.

Why do I need to verify my bank account?

Merchant processors are required by law to verify a person's ACH information (bank account) as part of their antifraud efforts and initiatives. This is a rule from the National Automated Clearing House (Nacha), which requires ACH originators of web debit entries use a "commercially reasonable fraudulent transaction detection system" to screen web debits for fraud. The new rule supplements that screening requirement, making it explicit that "account validation" be part of that detection system.

For a more detailed explanation of why this is mandatory, refer to the official NACHA documents here.

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