Overview
Sometimes you don’t need to make a full payment each month and in those cases, you can make a Partial Payment instead. You can do so through the Tenant Portal.
Note: This feature is only available if your property manager allows Partial Payments. Also, if you have Auto-Pay turned on, the system will still proceed with the total amount of that payment each month, so make sure that if you’re only making a Partial Payment, you cancel your scheduled Auto-Pay by deleting your existing Auto-Pay or changing the date on when you want it to run again.
The Steps
To make a partial payment on the tenant portal, click Make a Payment on the Home page.
If you have an active auto-pay already set, you'll need to decide if you want to edit the exiting auto-pay or continue making another payment. For this tutorial, we are going to click "Make Another Payment." Continue to Step 3 if you don't see this screen.
On the Make a Payment page, look under the Your Outstanding Balance section to see what you owe. If allowed, use the Pencil icon to edit the amount you want to pay that is different from the full amount.
(If you don't see the option to edit the amount, you do not have access to make partial payments. You will need to contact your property manager if you want to make a partial payment online.)
Next, select your Payment Method and the Payment Date.
Look at the Payment Summary and make sure everything looks correct. IF it is, click Pay Now to complete your payment.
You will get a confirmation after the payment was scheduled. Click the X at the top right corner to exit.
Note: If you had auto-pay set up before, don't forget to go back and reenter your auto-pay or edit your auto-pay to continue automatic payments again.