Overview
There are several reasons you'd want to reset or change your password and there are a couple of ways you can do that on your tenant portal. You can do this on either your computer, mobile web browser, or through the DoorLoop mobile app.
The Steps
There are two ways you can reset or change your password on your tenant portal. This depends on if you already know your current password or if you don't.
If you know your current password
If you know your current password, you can change your password from your tenant portal dashboard. Here's how.
Log in to your tenant portal.
On the top right corner, click your Profile Icon or Name.
On the slide-out menu, click Login & Password.
On the Login & Password Settings popup, enter your current password. Then click Unlock.
On the Login & Password Settings window, click Edit next to the Password field. You will then be prompted to enter your new password and to enter it again to confirm. Your new password will require the following:
Minimum length: 8 char.
At least 1 capital letter
1 lowercase letter
1 number
1 special character (spaces not included)
Click Save to finish.
That's it. Remember to use your new password next time you log in and update the password if you're using any password managers.
If you don't know your password
On the login screen to your tenant portal, click the link that reads "Forgot Password?"
Next, enter the email address that you used to originally log into the tenant portal. This is also the email that you might be receiving rental notifications on.
Click Reset Password.
You'll then need to wait for a DoorLoop Password Reset email. When you get that, click the Reset Password button, and you'll be redirected back to your tenant portal login page to create a new password.
That's it. You should now be back in your tenant portal. Be sure to jot down your new password somewhere so you don't forget it again.
Note: Some email services take some time before the password reset email is received. No need to worry because password reset emails do not expire. As long as you receive one, you'll be able to reset your password.