Overview
You can easily pay your rent and other charges through the Tenant Portal with a few simple steps. Whether you are paying by credit card or by bank transfer via ACH, the Tenant Portal makes online payments a breeze.
There are several reasons why making payments through the Tenant Portal can be beneficial.
It can save you time and effort because you don't have to go to a physical location to make a payment.
Online payments can be more secure than traditional methods because they often use encryption and other security measures to protect your information.
Online payments can be convenient because you can make payments from anywhere with an internet connection, and you can schedule payments in advance.
If you are looking to make a cash payment, read this article: How to Make a Payment With CashPayments on the Tenant Portal.
Tip: Before making a payment, it is best to set up your preferred payment method first. This can be a credit card/debit card, Bank Account, Apple Pay, Google Pay and more. For instructions on how to do this, read: How to Add a New Payment Method on the Tenant Portal
The Steps
For these instructions, we assume you have already added and verified a payment method, either a credit card or bank account (ACH), or Google Pay and Apple Pay.
To set up auto-pay on the tenant portal, click the Set Up Auto-Pay button on the Home page.
On the Create an Auto-Pay page, first select an Auto-PAy Setting type. You have three options to choose from here:
Entire Balance - Pay the total outstanding balance for every payment. This will try to pull the exact amount based on the outstanding balance on the account.
Maximum Amount - Define the maximum amount allowed per payment. This will be the max amount you set that can be taken each month.
Fixed Amount - Pay the same amount for every payment. This will be the same amount taken each time regardless of what is owed.
Next, choose your payment method that you have saved. If you haven't done so already, add your default payment method. See How to Add a New Payment Method on the Tenant Portal.
Select a Payment Frequency.
Select the first Auto-Pay Payment Date. This is when your auto-pay will begin. You have the option to Repeat Until the End of the Lease or set an end date that the auto-pay will stop running.
Review the Auto-Pay Summary. If everything looks correct, click Schedule Auto-Pay to finish.
You will get a confirmation after the payment was scheduled. Click the X at the top right corner to exit.
Next, go to the Payments page of your tenant portal. Before you exit, please make sure that the auto-pay you scheduled is here.
Things to Consider
Payments can be withdrawn within 72 hours of the date that you have set. Please ensure that you have sufficient funds in your account to cover the payment before the auto-pay is set to run. Otherwise, you could be hit with insufficient funds and reverse payment fees.