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Why am I receiving a "Contact Property Manager" error when I try to pay?

These are possible reasons why you are receiving a message to contact the property manager.

Updated over 7 months ago

Overview

If you are trying to make a payment on the tenant portal, and you are receiving a message that you cannot and that you need to contact the property manager, here are some possible reasons why:

  • The property manager may be having issues with their payment portal. Please contact them and let them know you are having issues so they can fix the issue.

  • There may be a limit to the amount you can pay. Contact the property manager and let them know so they can have this checked and possibly increase the limit.

  • You payment method may have expired and you may need to add a new one.

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