Payment Errors & Troubleshooting
Running into a problem while trying to pay? Find answers to the most common payment errors and how to fix them.
5 articles
What do I do if I'm having payment issues on the Tenant Portal?If you're having issues making a payment on the tenant portal, here are some common fixes.
Why are my credit card payment attempts being rejected on the Tenant Portal?While credit card payments are convenient, they can sometimes fail. here are the top reasons why they can fail.
Why am I getting a "Your card does not support this type of purchase" error?Are you receiving this message when trying to make a card payment?
Why do I need to verify my bank account to make payments?Bank account verification is required for ACH rent payments under NACHA rules—DoorLoop and Stripe verify accounts to prevent fraud.
Why am I receiving a "Contact Property Manager" error when I try to pay?These are possible reasons why you are receiving a message to contact the property manager.