Overview
As part of our new enhanced security and partnership with the payment processor, Stripe, you will need to verify your bank accounts to make ACH payments for your rent. This is in accordance with the NACHA Rules, and we do not allow you to process ACH Direct Debit payments unless they have been authorized by the owner of the bank account.
Several methods are available to comply with the new rule. We will be highlighting the instance verification method here.
Financial Institution Credentials – Consumers select and authenticate with their financial institution through the organization's portal to verify they can access the account
The fastest method is to log into your final institution's online banking site and verify through there.
Note: This may not work for all banks. If this does not work for you, we suggest using the manual verification process. Read more about how to manually verify your bank account here: How to Manually Verify Your Bank Account on the Tenant Portal.
The Steps
Before making a payment, it will be necessary to enter a valid bank in order to make ACH payments from your bank. Note that during the process of verification, no payments will be taken from you or processed. The instructions below take place in Step 3 of Making a Payment.
To instantly verify your bank account while in the Make a Payment wizard, select Bank Account, enter your name, address, and email address.
A new popup will appear where you'll need to agree to let DoorLoop and Stripe to connect to your financial institution. Click Agree to continue.
Next, you will be prompted to log in to your Bank's online portal. Click Continue.
After you log in, you'll be redirected to choose your bank account. Select your account and then click Connect Account.
You will need to agree to a Pre-authorized Debit Agreement.
After a few moments, you will be redirected to the Payment Summary screen to verify the payment details and complete payment. Click Pay Now to finish.
