For some issues our tech team may require some additional information to help fix your problems. This information can be found via your the dev tools on Google Chrome 😊
Google has some information on how to do this but we have put together some specific instructions for Tended to help.
Let's get started 👇
Navigate to the Dashboard page where you are seeing your issue.
Open the dev tools for Google Chrome by right clicking in the window and selecting "Inspect".
Click the "Network" tab at the top of the panel that appears.
Attempt to use the feature that is showing the issue on the Dashboard again.
The information for the Tended tech team will now appear on the network list.
Click the download button in the top right (Export HAR appears when you hold the pointer over it).
Alternatively you can right click one of the requests that appear and select "Save all as HAR with content"
You can then need to send the HAR file to us and we can investigate the issue!
Questions?
Are you having any issues with these steps or have any other questions? We're here to help - simply pop us an email to support@tended.co.uk or start a live chat from the blue bubble in the corner of this page or within your Dashboard 😊