FAQs related:
To connect your accounts on the platform:
Read our article on How to connect your shipping accounts.
UPS Account type
Important :
UPS WorldShip or CampusShip accounts are NOT supported by Tengiva service, so you will not be able to add those. Additionally, if you are already using a UPS Digital Access Program (DAP), then you will not be able to add your own UPS account.
If your account is more than 30 days old, our system must have invoice information from you in order to successfully access your UPS API credentials.
The invoice used must be less than one month old.
If your account is less than 30 days old, our system does not need this information, and the left column of fields requesting an invoice can be left blank.
Our system uses the address and invoice information that you provide, and they must match exactly to what is listed in your UPS account.
You should be able to review the existing information here, but there are several locations in your UPS account which store different address information. If the address for your payment method fails, then attempt it with the address for your Pickup Location.
Obtaining your UPS Account number
Navigate to UPS.com
Navigate to Profile > Payment Options:
If there is no UPS Account Number then you will need to create one. You can do this by utilizing the “Add a Payment Method” dropdown and selecting “Add New Account”:
UPS Account Address
Navigate to Profile > Addresses.
Use the location address that was determined at the time you added the account.
If none of the addresses in there are working, you can navigate back to
Profile > Payment Options and edit your shipper account in order to access your Location Address.
UPS Invoice Details
If your account is older than 30 days, then you will need to provide invoice details to register your account within EasyPost.
The Invoice Number, Date, Control ID, and Account Number can be located in the top right corner of the invoice.
The Amount Due can be found in the bottom right corner of the invoice.
Connect your shipping account in the system
After you have all of your account details, read our guide on how to connect your shipping accounts to complete the setup.