While Tertulia does partner with IngramSpark, we do not have access to your account or the ability to support IngramSpark production or sales inquiries. You'll have to consult Ingram's FAQ Customer Support.
You can reach out here: https://help.ingramspark.com/hc/en-us/requests/new.
You can also consult the FAQ guide for Ingram customers here: https://www.ingramspark.com/ecommerce-faq-publisher.