Quick Summary: The app automatically scales to different screen sizes. If you cannot see menu options or full table columns, the most common causes are window size, zoom level, or local device configuration.
Why Visibility May Be Limited
The app is designed to adapt to various resolutions and device types. On smaller or non-maximised screens, certain navigation options or table columns may shift, compress, or appear hidden. Before assuming something is missing, check whether the full workspace is available on your screen.
If your screen displays light and dark grey panels, this indicates that the page or specific data is still loading. These grey panels disappear once the loading process completes. If the panels remain visible for longer than expected, reload the page or test your internet speed. If the data still does not display, please contact Support.
Steps to Improve Visibility
Step 1: Maximise your screen window
Confirm that the application window is fully expanded.
Step 2: Adjust your browser zoom level
Zoom out to reveal more UI content using Ctrl + −.
Reset to default using Ctrl + 0.
Alternatively, adjust zoom through your browser menu.
Step 3: Confirm your device is supported
The app is supported on the latest three versions of MacOS, iOS, Windows, and Android.
Hardware and software should be up to date for best performance.
Step 4: When to contact Support
Contact Support if you still cannot view the full screen after maximising, adjusting zoom, and confirming that your device meets the supported requirements.
⚠️ Watchouts
Loading delays: The presence of grey panels means the page is still loading, and the screen will not display fully until this finishes.
Unsupported devices: Older or outdated operating systems may cause layout or display issues that cannot be resolved by zoom or window adjustments.
💡 Tips
Zoom management: Adjusting zoom or setting it to 80 percent is often the quickest way to reveal hidden elements on the screen.
Connection checks: If grey panels persist after loading, refresh the page or test your internet connection before reaching out to Support.
Forget about these 👇 😞 😐 😃 Have your say here!