For necessary background, please preread User Roles & Access Explained before proceeding with this article.
Purpose
Reset another user’s password so they can regain access to the app. Only users with Client Administrator access can perform this task.
Step 1: Open the User Administration Screen
Navigate to System > User admin.
Step 2: Select the User
Click on the email address of the user whose password you wish to reset.
Step 3: Reset the Password
In the panel on the right, click the Reset button.
A confirmation prompt will appear. Click OK to confirm.
The user will receive an email containing a secure link to set a new password.
Alternative solution
A user may reset their own password from the login page by clicking the "Forgot your password?" link.
⚠️ Watchouts
Expired email links: Reset links expire after 24 hours and only the most recent link will work.
Email delivery issues: If the reset email does not arrive, verify email spelling and refer to Troubleshooting Email Delivery Problems.
💡 Tips
Alternative access recovery: Users may reset their own password via the Forgot your password? link on the login page.
Quick validation: Ask the user to check spam or junk folders before performing another reset.
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