If your system was installed by one of our security installation partners please contact them to update your cameras. If you would like to update your Hikvision devices yourself please follow the guide below.
Download the latest Hikvision firmware by visiting the Hikvision Downloads Page
Note: the UK firmware is different from the US firmware. For UK firmware, please follow use the UK Downloads page.
Extract the firmware archive, it should contain the file: digicap.dav
Create a tunnel into your Hikvision device.
Login to your Hikvision device and navigate to "Configuration" then "Maintenance".
At the bottom of the page under the 'Upgrade' header, press on "Browse"
Use the file navigator window that pops up to select the digicap.dav file you downloaded earlier
Click on 'Upgrade'
The actual upgrade will take up to 10 minutes and the device will automatically reboot at the end of the upgrade process.
This video from Hikvision Technical Support shows the upgrade process:
If you would like more help, please speak to one of our team