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I can't find a user, what do I do?
I can't find a user, what do I do?

Finding Users on the TetherX

Roman Gaufman avatar
Written by Roman Gaufman
Updated over a week ago

  1. Login to TetherX and enter the users page.
    Note: the users page is only available for Admin and Integrator users

  2. Remove any search filters eg. "Timeline name" or "User Type".

  3. Make sure Timeline: All is selected on the left if you are currently on a Timeline the user does not have access to:

  4. Search for the users name or email address they would use to log into the platform using the dedicated search bar.

  5. If the user doesn't show up please try adding them in as a new user.

  6. If you have any further issues adding in or finding a user after following these steps, please get in touch with our support team.

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