FAQ

Why am I receiving false detections?

Written by Alex Berkut
Updated yesterday

What happens when a video is flagged?

Protecting events / recordings from being overwritten

Written by Alex Berkut
Updated over a week ago

How to enable machine learning?

Calipsa or DeepAlert

Written by Alex Berkut
Updated yesterday

What is the minimum connection speed required for a Tetherbox?

Written by Alex Berkut
Updated over a week ago

What encryption does Tether use?

Written by Alex Berkut
Updated over a week ago

What is a timeline and when should I create a new timeline?

Written by Alex Berkut
Updated over a week ago

How does the Tetherbox find devices on my network?

What the Tetherbox does when scanning the network

Written by Alex Berkut
Updated over a week ago

How often are updates performed and who is responsible for doing that?

Tether Platform and Tetherbox software updates

Written by Alex Berkut
Updated over a week ago

How many sites can I support remotely?

Number of sites that can be monitored by Tether per customer

Written by Alex Berkut
Updated over a week ago

What is the Tether/Tetherbox warranty?

Written by Alex Berkut
Updated over a week ago

Setting up a Hikvision Camera

Configuring the camera via tunnel to the web interface. Using the Hikvision camera as an example

Written by Alex Berkut
Updated over a week ago

Does Tether support H.265?

How to use H.265 with Tether.

Written by Roman Gaufman
Updated over a week ago

How do I set up the analytics type for my camera?

Written by Alex Berkut
Updated yesterday

How can I use the Audio Challenge feature?

Can I use a PA or tannoy system on site?

Written by Alex Berkut
Updated over a week ago

Can I access my Tetherbox while it is offline?

Written by Alex Berkut
Updated today

Can I attach additional external storage to a Tetherbox?

Attaching USB and NAS devices to a Tetherbox

Written by Roman Gaufman
Updated over a week ago

What is an integrator report and how to set it up

Setting up your daily, weekly or monthly integrator report

Written by Alex Berkut
Updated over a week ago

How do I set up analytics notifications?

Written by Alex Berkut
Updated yesterday

Does Tether Integrate with Paxton?

How does the Tether integration with Paxton work?

Written by Roman Gaufman
Updated over a week ago

10 Questions to Ask Your CCTV Supplier

Written by Alex Berkut
Updated over a week ago

How to fix a boot device?

Solve the "Reboot and Select proper Boot device" issue.

Written by Alex Berkut
Updated over a week ago

What is the difference between the "Monitor" and "Record" mode?

Explanation of the difference between the 2 recording modes Tether has.

Written by Alex Berkut
Updated over a week ago

What security standards does Tether follow?

The standards Tether observes to keep your data safe

Written by Roman Gaufman
Updated over a week ago

Can I use 2 factor or multi-factor authentication?

How to use two-factor Authentication

Written by Alex Berkut
Updated over a week ago

How do I reset my password?

What to do if you've forgotten your password

Written by Alex Berkut
Updated over a week ago

How do I add a Custom Mask to a Camera?

Masking out parts of the image reduces the number of false events

Written by Alex Berkut
Updated over a week ago

Do you have iOS and Android apps?

Information about our mobile apps: iPhone, iPad, Android

Written by Roman Gaufman
Updated over a week ago

What is Tether's Support & SLA Policy?

This article explains the support mechanisms available at Tether

Written by Roman Gaufman
Updated over a week ago

Can a Tetherbox monitor more than 5 cameras?

This article explains the monitoring capabilities when using a Tetherbox to only record certain cameras in a larger system

Written by Cameron Duodu
Updated over a week ago

How do I find my activated Tetherbox?

Explanation how you can search for your activated units.

Written by Roman Gaufman
Updated over a week ago

How do I share events/information from the platform?

This article explains how to share information outside of the platform

Written by Roman Gaufman
Updated over a week ago

Can I connect a monitor to the Tetherbox to view cameras locally?

How to get the Tether platform displayed on a TV or Monitor

Written by Roman Gaufman
Updated over a week ago

How do I flag an event?

What can you flag and how are flagged events protected.

Written by Roman Gaufman
Updated over a week ago

How do I factory reset a Tetherbox?

This article explains why you may need to reset a Tetherbox and how to do this.

Written by Roman Gaufman
Updated over a week ago

How do I tunnel into a device?

Remotely update firmwares and reconfigure any network device.

Written by Roman Gaufman
Updated over a week ago

How do I update Hikvision firmware remotely?

Learn how to update firmware remotely without driving to site

Written by Roman Gaufman
Updated over a week ago

Which cameras and DVRs/NVRs are compatible with Tether?

This article will give you a better understanding of which cameras are compatible with your Tetherbox

Written by Roman Gaufman
Updated over a week ago