FAQ
Common questions we are asked at TetherX
My TetherBox stopped automatically powering up after a power cut, what do I do?
How do I stop receiving emails from TetherX?
Can you add cameras to the same account from different sites?
Why am I sometimes not able to tunnel to a camera?
How do I delete a user or their access to a timeline?
How do I add a Hikvision AX Pro Alarm Panel to TetherX?
Can an engineer work for multiple Security Companies using the same user account?
Can I use TetherBoxes over a 4G/5G Connection?
Choosing the Right External Storage for your TetherBox
What are the minimum hardware specs to access TetherX?
How much power does a TetherBox consume?
How do I delete a TetherBox?
How do I download CCTV footage?
How do I delete a camera?
What does TetherX connect to?
What is the process for invoicing integrators?
I can't find a user, what do I do?
Why does The TetherBox (5 channel) require an external drive for video surveillance?
How do I connect a monitor to The TetherBox (2/5 Channel)
Texecom - How to deal with a UDL Lockout (TetherX)
How to setup Paxton Net2 with TetherX
What ANPR cameras are compatible with TetherX?
Is TetherX NDAA compliant?
What cameras does TetherX support?
How do I enable ONVIF on my camera?
Best Snapshot Technology
How do I use Calipsa with TetherX?
Can I limit the number of days a TetherBox records?
I have a customer with thousands of sites, what are your recommendations for mass deployment?
Finding events and footage in TetherX
Does TetherX connect to Alarm Panels?
Can I add a camera live stream to an existing Video or Alarm management system?
How do I use DeepAlert with TetherX?
How do I add a user to TetherX?
Where do I find product details and pricing?
How do I record a single Recorder with multiple TetherBoxes?
How I can use the Timelapse feature?
How can I replace a TetherBox with another TetherBox?
If I have a replacement under warranty does my TetherX warranty reset?
How can I Arm/Disarm Cameras & Locations?
How long does TetherBox store images internally?
I believe TetherX missed an event, what do I do?
How do I reduce false events?
How to set up TetherX to report to Sentinel or IMMIX?
How do I enable machine learning?
Can I use custom branding?
What happens when a video is flagged?
What is the minimum connection speed required by a TetherBox?
What encryption does TetherX use?
What is a timeline and when should I create a new timeline?
How does the TetherBox find devices on my network?
How often are updates performed and who is responsible for doing that?
How many sites can I support remotely?
What is the TetherX/TetherBox warranty?
Setting up a Hikvision Camera
Should I record in H.265 or H.264?
How do I set up analytics / video motion detection on my cameras?
Can I access my TetherBox while it is offline?
How can I use the Audio Challenge feature?
Can I attach additional external storage to a TetherBox?
How Do I Set Up and Use the Integrator Report?
How do I set up camera analytics notifications?
Does TetherX Integrate with Paxton?
How to fix a boot device?
10 Questions to Ask Your CCTV Supplier
What is the difference between the "Monitor" and "Record" mode?
What security standards does TetherX follow?
Can I use fish-eye / 360 cameras with TetherX?
Two-Factor Authentication (2FA) Guide
How Do I Reset My TetherX Password?
How do I add a Custom Mask to a Camera?
Do you have iOS and Android apps?
What is TetherX's Support & SLA Policy?
Can a TetherBox monitor more than 5 cameras?
How do I find my activated TetherBox?
How do I share Events & Video with TetherX?
Can I connect a monitor to the TetherBox to view cameras locally?
How do I flag events?
How do I factory reset a TetherBox?
How do I tunnel into a device?
Which cameras and DVRs/NVRs are compatible with TetherX?
What are the Recommended Specifications for Building TetherBox Units?
How do I move a camera to another TetherBox?
Adding Telephone Number Links in TetherX
How is cloud storage used?
Will the TetherBox Automatically Reconnect to the Internet?
How does the TetherBox keep time in sync?