FAQ

Common questions we are asked at Tether

Roman Gaufman avatar Alex Berkut avatar Cameron Duodu avatar
57 articles in this collection
Written by Roman Gaufman, Alex Berkut, and Cameron Duodu

Texecom - How to deal with the resulting UDL Lockout?

What to do in case of a Texecom panel UDL lockout
Alex Berkut avatar
Written by Alex Berkut
Updated over a week ago

How to setup Paxton Net2 with Tether

Connecting the Paxton Net2 Access Control system to Tether
Alex Berkut avatar
Written by Alex Berkut
Updated over a week ago

Best Snapshot Technology

Alex Berkut avatar
Written by Alex Berkut
Updated over a week ago

How do I use Calipsa with Tether?

Using Calipsa Artificial Intelligence with Tether
Alex Berkut avatar
Written by Alex Berkut
Updated over a week ago

Can I limit the number of days a Tetherbox records?

Setting a maximum recording limit on your Tetherbox
Alex Berkut avatar
Written by Alex Berkut
Updated over a week ago

What is an event?

What we mean by an "Event" in the Tether Platform
Alex Berkut avatar
Written by Alex Berkut
Updated over a week ago

Can I add a camera live stream to an existing Video or Alarm management system?

Adding MJPEG stream to an existing VMS or AMS
Alex Berkut avatar
Written by Alex Berkut
Updated over a week ago

How do I use DeepAlert with Tether?

Using DeepAlert artificial intelligence with Tether
Alex Berkut avatar
Written by Alex Berkut
Updated over a week ago

Where do I find product details and pricing?

Tetherbox and Service Details and Pricing
Alex Berkut avatar
Written by Alex Berkut
Updated over a week ago

How to record a single DVR with multiple Tetherboxes?

Alex Berkut avatar
Written by Alex Berkut
Updated over a week ago

How I can use Timelapses?

Alex Berkut avatar
Written by Alex Berkut
Updated over a week ago

How can I replace the existing Tetherbox?

Alex Berkut avatar
Written by Alex Berkut
Updated over a week ago

Can I record audio with the Tether platform?

Tether for microphone / sound recording
Alex Berkut avatar
Written by Alex Berkut
Updated over a week ago

If I have a replacement under warranty does my Tether warranty reset?

Tetherbox under warranty replacements
Alex Berkut avatar
Written by Alex Berkut
Updated over a week ago

How do I delete my data?

Alex Berkut avatar
Written by Alex Berkut
Updated over a week ago

How can I Arm/Disarm Cameras & Locations?

How to set up camera/location notifications
Roman Gaufman avatar
Written by Roman Gaufman
Updated over a week ago

How long does Tetherbox store images internally?

Alex Berkut avatar
Written by Alex Berkut
Updated over a week ago

The system missed an event, what do I do?

Alex Berkut avatar
Written by Alex Berkut
Updated over a week ago

Why am I receiving false detections?

Alex Berkut avatar
Written by Alex Berkut
Updated over a week ago

How to set up Tether to report to Sentinel or IMMIX?

Setup process for sending analytics events to IMMIX or Sentinel
Roman Gaufman avatar
Written by Roman Gaufman
Updated over a week ago

Can I use custom branding?

How can I use my own branding with Tether
Alex Berkut avatar
Written by Alex Berkut
Updated over a week ago

What happens when a video is flagged?

Protecting events / recordings from being overwritten
Alex Berkut avatar
Written by Alex Berkut
Updated over a week ago

What is the minimum connection speed required by a Tetherbox?

Tether minimum bandwidth requirements
Alex Berkut avatar
Written by Alex Berkut
Updated over a week ago

What encryption does Tether use?

Alex Berkut avatar
Written by Alex Berkut
Updated over a week ago

What is a timeline and when should I create a new timeline?

Alex Berkut avatar
Written by Alex Berkut
Updated over a week ago

How does the Tetherbox find devices on my network?

What the Tetherbox does when scanning the network
Alex Berkut avatar
Written by Alex Berkut
Updated over a week ago

How often are updates performed and who is responsible for doing that?

Tether Platform and Tetherbox software updates
Alex Berkut avatar
Written by Alex Berkut
Updated over a week ago

How many sites can I support remotely?

Number of sites that can be monitored by Tether per customer
Alex Berkut avatar
Written by Alex Berkut
Updated over a week ago

What is the Tether/Tetherbox warranty?

Alex Berkut avatar
Written by Alex Berkut
Updated over a week ago

Setting up a Hikvision Camera

Configuring the camera via tunnel to the web interface. Using the Hikvision camera as an example
Alex Berkut avatar
Written by Alex Berkut
Updated over a week ago

Does Tether support H.265?

How to use H.265 with Tether.
Roman Gaufman avatar
Written by Roman Gaufman
Updated over a week ago

How do I set up the analytics type for my camera?

Alex Berkut avatar
Written by Alex Berkut
Updated over a week ago

How can I use the Audio Challenge feature?

Can I use a PA or tannoy system on site?
Alex Berkut avatar
Written by Alex Berkut
Updated over a week ago

Can I access my Tetherbox while it is offline?

Alex Berkut avatar
Written by Alex Berkut
Updated over a week ago

Can I attach additional external storage to a Tetherbox?

Attaching USB and NAS devices to a Tetherbox
Roman Gaufman avatar
Written by Roman Gaufman
Updated over a week ago

What is an integrator report and how to set it up?

Setting up your daily, weekly or monthly integrator report
Alex Berkut avatar
Written by Alex Berkut
Updated over a week ago

How do I set up analytics notifications?

Alex Berkut avatar
Written by Alex Berkut
Updated over a week ago

Does Tether Integrate with Paxton?

How does the Tether integration with Paxton work?
Roman Gaufman avatar
Written by Roman Gaufman
Updated over a week ago

10 Questions to Ask Your CCTV Supplier

Alex Berkut avatar
Written by Alex Berkut
Updated over a week ago

How to fix a boot device?

Solve the "Reboot and Select proper Boot device" issue.
Alex Berkut avatar
Written by Alex Berkut
Updated over a week ago

What is the difference between the "Monitor" and "Record" mode?

Explanation of the difference between the 2 recording modes Tether has.
Alex Berkut avatar
Written by Alex Berkut
Updated over a week ago

What security standards does Tether follow?

The standards Tether observes to keep your data safe
Roman Gaufman avatar
Written by Roman Gaufman
Updated over a week ago

Can I use fish-eye / 360 cameras with Tether?

How to use Fisheye or 360 degree cameras with Tether
Roman Gaufman avatar
Written by Roman Gaufman
Updated over a week ago

Can I use 2 factor or multi-factor authentication?

How to use two-factor Authentication
Alex Berkut avatar
Written by Alex Berkut
Updated over a week ago

How do I reset my password?

What to do if you've forgotten your password
Alex Berkut avatar
Written by Alex Berkut
Updated over a week ago

How do I add a Custom Mask to a Camera?

Masking out parts of the image reduces the number of false events
Alex Berkut avatar
Written by Alex Berkut
Updated over a week ago

Do you have iOS and Android apps?

Information about our mobile apps: iPhone, iPad, Android
Roman Gaufman avatar
Written by Roman Gaufman
Updated over a week ago

What is Tether's Support & SLA Policy?

This article explains the support mechanisms available at Tether
Roman Gaufman avatar
Written by Roman Gaufman
Updated over a week ago

Can a Tetherbox monitor more than 5 cameras?

This article explains the monitoring capabilities when using a Tetherbox to only record certain cameras in a larger system
Cameron Duodu avatar
Written by Cameron Duodu
Updated over a week ago

How do I find my activated Tetherbox?

Explanation how you can search for your activated units.
Roman Gaufman avatar
Written by Roman Gaufman
Updated over a week ago

How do I share events/information from the platform?

This article explains how to share information outside of the platform
Roman Gaufman avatar
Written by Roman Gaufman
Updated over a week ago

Can I connect a monitor to the Tetherbox to view cameras locally?

How to get the Tether platform displayed on a TV or Monitor
Roman Gaufman avatar
Written by Roman Gaufman
Updated over a week ago

How do I flag an event?

What can you flag and how are flagged events protected.
Roman Gaufman avatar
Written by Roman Gaufman
Updated over a week ago

How do I factory reset a Tetherbox?

This article explains why you may need to reset a Tetherbox and how to do this.
Roman Gaufman avatar
Written by Roman Gaufman
Updated over a week ago

How do I tunnel into a device?

Remotely update firmwares and reconfigure any network device.
Roman Gaufman avatar
Written by Roman Gaufman
Updated over a week ago

How do I update Hikvision firmware remotely?

Learn how to update firmware remotely without driving to site
Roman Gaufman avatar
Written by Roman Gaufman
Updated over a week ago

Which cameras and DVRs/NVRs are compatible with Tether?

This article will give you a better understanding of which cameras are compatible with your Tetherbox
Roman Gaufman avatar
Written by Roman Gaufman
Updated over a week ago