FAQ

Common questions we are asked at Tether

Roman Gaufman avatar Cameron Duodu avatar Anne Skinner avatar
75 articles in this collection
Written by Roman Gaufman, Cameron Duodu, and Anne Skinner

Can you add cameras to the same account from different sites?

Does TetherX handle multi-site deployments?
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Written by Roman Gaufman
Updated over a week ago

How do I delete a user or their access to a timeline?

Deleting users or their timeline access
Anne Skinner avatar
Written by Anne Skinner
Updated over a week ago

How do I add a Hikvision AX Pro Alarm Panel to Tether?

How to add a Hik Pro Connect account and Alarm Panels to Tether
Roman Gaufman avatar
Written by Roman Gaufman
Updated over a week ago

Why am I sometimes not able to tunnel to a camera?

How to tunnel to unknown devices
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Written by Roman Gaufman
Updated over a week ago

How do I stop receiving emails from Tether?

How to unsubscribe from emails
Anne Skinner avatar
Written by Anne Skinner
Updated over a week ago

My Tetherbox stopped automatically powering up after a power cut, what do I do?

Why do I suddenly have to press the power button to switch the Tetherbox on?
Roman Gaufman avatar
Written by Roman Gaufman
Updated over a week ago

How do I download CCTV footage?

Downloading video surveillance footage from the Tether platform
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Written by Roman Gaufman
Updated over a week ago

How do I delete a Tetherbox?

Deleting Tetherboxes
Anne Skinner avatar
Written by Anne Skinner
Updated over a week ago

What does TetherX connect to?

List of TetherX integrated devices
Roman Gaufman avatar
Written by Roman Gaufman
Updated over a week ago

How do I delete a camera?

How to delete cameras
Anne Skinner avatar
Written by Anne Skinner
Updated over a week ago

I can't find a user, what do I do?

Finding Users on the Tether platform
Roman Gaufman avatar
Written by Roman Gaufman
Updated over a week ago

What is the process for invoicing integrators?

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Written by Roman Gaufman
Updated over a week ago

Why does The Tetherbox (5 channel) require an external drive for video surveillance?

The Tetherbox built-in and external storage options
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Written by Roman Gaufman
Updated over a week ago

How to connect a monitor to a Tetherbox

How to use HDMI to connect your Tetherbox to a monitor (Diagnostics only)
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Written by Roman Gaufman
Updated over a week ago

Texecom - How to deal with the resulting UDL Lockout?

What to do in case of a Texecom panel UDL lockout
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Written by Roman Gaufman
Updated over a week ago

How to setup Paxton Net2 with Tether

Connecting the Paxton Net2 Access Control system to Tether
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Written by Roman Gaufman
Updated over a week ago

What Hikvision ANPR cameras are compatible with Tether?

Which Hikvision ANPR cameras are supported
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Written by Roman Gaufman
Updated over a week ago

Is Tether NDAA compliant?

USA NDAA compliance information
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Written by Roman Gaufman
Updated over a week ago

What cameras does Tether support?

Cameras that can be used with Tether
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Written by Roman Gaufman
Updated over a week ago

How do I enable ONVIF on my camera?

For example on a Hikvision camera
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Written by Roman Gaufman
Updated over a week ago

Best Snapshot Technology

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Written by Roman Gaufman
Updated over a week ago

How do I use Calipsa with Tether?

Using Calipsa Artificial Intelligence with Tether
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Written by Roman Gaufman
Updated over a week ago

Can I limit the number of days a Tetherbox records?

Setting a maximum recording limit on your Tetherbox
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Written by Roman Gaufman
Updated over a week ago

I have a customer with thousands of sites, what are your recommendations for mass deployment?

How to deal with hundreds of thousands of sites
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Written by Roman Gaufman
Updated over a week ago

What is an event?

What do we mean by an "Event" in the Tether Platform?
Roman Gaufman avatar
Written by Roman Gaufman
Updated over a week ago

Does Tether connect to Alarm Panels?

Connecting Alarm Panels to the Tether Platform
Roman Gaufman avatar
Written by Roman Gaufman
Updated over a week ago

Can I add a camera live stream to an existing Video or Alarm management system?

Adding MJPEG stream to an existing VMS or AMS
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Written by Roman Gaufman
Updated over a week ago

How do I use DeepAlert with Tether?

Using DeepAlert artificial intelligence with Tether
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Written by Roman Gaufman
Updated over a week ago

How do I add a user to TetherX?

Roman Gaufman avatar
Written by Roman Gaufman
Updated over a week ago

Where do I find product details and pricing?

Tetherbox and Service Details and Pricing
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Written by Roman Gaufman
Updated over a week ago

How do I record a single Recorder with multiple Tetherboxes?

Splitting a single DVR/NVR across multiple Tetherboxes
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Written by Roman Gaufman
Updated over a week ago

How I can use the Timelapse feature?

Roman Gaufman avatar
Written by Roman Gaufman
Updated over a week ago

How can I replace a Tetherbox with another Tetherbox?

Replacing Tetherboxes
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Written by Roman Gaufman
Updated over a week ago

If I have a replacement under warranty does my Tether warranty reset?

Tetherbox under warranty replacements
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Written by Roman Gaufman
Updated over a week ago

How can I Arm/Disarm Cameras & Locations?

How to set up camera/location notifications
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Written by Roman Gaufman
Updated over a week ago

How long does Tetherbox store images internally?

What is the typical Tetherbox capacity out of the box
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Written by Roman Gaufman
Updated over a week ago

I believe Tether missed an event, what do I do?

How to access the 24/7 recording in Tether
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Written by Roman Gaufman
Updated over a week ago

Why am I receiving false detections?

Ways to improve the response and accuracy of your cameras
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Written by Roman Gaufman
Updated over a week ago

How to set up TetherX to report to Sentinel or IMMIX?

Setup process for sending analytics events to IMMIX or Sentinel
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Written by Roman Gaufman
Updated over a week ago

How do I enable machine learning?

Calipsa or DeepAlert
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Written by Roman Gaufman
Updated over a week ago

Can I use custom branding?

How can I use my own branding with Tether
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Written by Roman Gaufman
Updated over a week ago

What happens when a video is flagged?

Protecting events / recordings from being overwritten
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Written by Roman Gaufman
Updated over a week ago

What is the minimum connection speed required by a Tetherbox?

Tether minimum bandwidth requirements
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Written by Roman Gaufman
Updated over a week ago

What encryption does Tether use?

Roman Gaufman avatar
Written by Roman Gaufman
Updated over a week ago

What is a timeline and when should I create a new timeline?

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Written by Roman Gaufman
Updated over a week ago

How does the Tetherbox find devices on my network?

What the Tetherbox does when scanning the network
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Written by Roman Gaufman
Updated over a week ago

How often are updates performed and who is responsible for doing that?

Tether Platform and Tetherbox software updates
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Written by Roman Gaufman
Updated over a week ago

How many sites can I support remotely?

Number of sites that can be monitored by Tether per customer
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Written by Roman Gaufman
Updated over a week ago

What is the Tether/Tetherbox warranty?

Roman Gaufman avatar
Written by Roman Gaufman
Updated over a week ago

Setting up a Hikvision Camera

Configuring the camera via tunnel to the web interface. Using the Hikvision camera as an example
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Written by Roman Gaufman
Updated over a week ago

Does Tether support H.265?

How to use H.265 with Tether.
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Written by Roman Gaufman
Updated over a week ago

How do I set up the analytics on my cameras?

Setting up analytics on cameras with TetherX
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Written by Roman Gaufman
Updated over a week ago

Can I access my Tetherbox while it is offline?

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Written by Roman Gaufman
Updated over a week ago

How can I use the Audio Challenge feature?

Can I use a PA or tannoy system on site?
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Written by Roman Gaufman
Updated over a week ago

Can I attach additional external storage to a Tetherbox?

Attaching USB and NAS devices to a Tetherbox
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Written by Roman Gaufman
Updated over a week ago

What is an integrator report and how to set it up?

Setting up your daily, weekly or monthly integrator report
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Written by Roman Gaufman
Updated over a week ago

How do I set up camera analytics notifications?

Setting up TetherX to send push and email alerts for camera analytics
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Written by Roman Gaufman
Updated over a week ago

Does Tether Integrate with Paxton?

How does the Tether integration with Paxton work?
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Written by Roman Gaufman
Updated over a week ago

How to fix a boot device?

Solve the "Reboot and Select proper Boot device" issue.
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Written by Roman Gaufman
Updated over a week ago

10 Questions to Ask Your CCTV Supplier

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Written by Roman Gaufman
Updated over a week ago

What is the difference between the "Monitor" and "Record" mode?

Explanation of the difference between the 2 recording modes Tether has.
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Written by Roman Gaufman
Updated over a week ago

What security standards does Tether follow?

The standards Tether observes to keep your data safe
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Written by Roman Gaufman
Updated over a week ago

Can I use fish-eye / 360 cameras with Tether?

How to use Fisheye or 360 degree cameras with Tether
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Written by Roman Gaufman
Updated over a week ago

Can I use 2 factor or multi-factor authentication?

How to use two-factor Authentication
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Written by Roman Gaufman
Updated over a week ago

How do I reset my password?

What to do if you've forgotten your password
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Written by Roman Gaufman
Updated over a week ago

How do I add a Custom Mask to a Camera?

Masking out parts of the image reduces the number of false events
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Written by Roman Gaufman
Updated over a week ago

Do you have iOS and Android apps?

Information about our mobile apps: iPhone, iPad, Android
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Written by Roman Gaufman
Updated over a week ago

What is Tether's Support & SLA Policy?

This article explains the support mechanisms available at Tether
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Written by Roman Gaufman
Updated over a week ago

Can a Tetherbox monitor more than 5 cameras?

This article explains the monitoring capabilities when using a Tetherbox to only record certain cameras in a larger system
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Written by Cameron Duodu
Updated over a week ago

How do I find my activated Tetherbox?

Explanation how you can search for your activated units.
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Written by Roman Gaufman
Updated over a week ago

How do I share Events & Video with Tether?

This article explains how to share information outside of the platform
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Written by Roman Gaufman
Updated over a week ago

Can I connect a monitor to the Tetherbox to view cameras locally?

How to get the Tether platform displayed on a TV or Monitor
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Written by Roman Gaufman
Updated over a week ago

How do I factory reset a Tetherbox?

This article explains why you may need to reset a Tetherbox and how to do this.
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Written by Roman Gaufman
Updated over a week ago

How do I tunnel into a device?

Remotely update firmwares and reconfigure any network device.
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Written by Roman Gaufman
Updated over a week ago

Which cameras and DVRs/NVRs are compatible with Tether?

This article will give you a better understanding of which cameras are compatible with your Tetherbox
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Written by Roman Gaufman
Updated over a week ago