FAQ

What does Tether connect to?

List of Tether integrated devices

Written by Roman Gaufman
Updated over a week ago

What is the process for invoicing integrators?

Written by Adam Castle
Updated over a week ago

Why does The Tetherbox (5 channel) require an external drive for video surveillance?

The Tetherbox built-in and external storage options

Written by Adam Castle
Updated over a week ago

How to connect a monitor to a Tetherbox

How to use HDMI to connect your Tetherbox to a monitor (Diagnostics only)

Written by Adam Castle
Updated over a week ago

Texecom - How to deal with the resulting UDL Lockout?

What to do in case of a Texecom panel UDL lockout

Written by Alex Berkut
Updated over a week ago

How to setup Paxton Net2 with Tether

Connecting the Paxton Net2 Access Control system to Tether

Written by Alex Berkut
Updated over a week ago

What Hikvision ANPR cameras are compatible with Tether?

Which Hikvision ANPR cameras are supported

Written by Roman Gaufman
Updated over a week ago

Is Tether NDAA compliant?

USA NDAA compliance information

Written by Roman Gaufman
Updated yesterday

What cameras does Tether support?

Cameras that can be used with Tether

Written by Alex Berkut
Updated over a week ago

How do I enable ONVIF on my camera?

For example on a Hikvision camera

Written by Alex Berkut
Updated over a week ago

Best Snapshot Technology

Written by Alex Berkut
Updated over a week ago

How do I use Calipsa with Tether?

Using Calipsa Artificial Intelligence with Tether

Written by Alex Berkut
Updated over a week ago

Can I limit the number of days a Tetherbox records?

Setting a maximum recording limit on your Tetherbox

Written by Alex Berkut
Updated over a week ago

What is an event?

What we mean by an "Event" in the Tether Platform

Written by Alex Berkut
Updated over a week ago

Can I add a camera live stream to an existing Video or Alarm management system?

Adding MJPEG stream to an existing VMS or AMS

Written by Alex Berkut
Updated over a week ago

How do I use DeepAlert with Tether?

Using DeepAlert artificial intelligence with Tether

Written by Alex Berkut
Updated over a week ago

Where do I find product details and pricing?

Tetherbox and Service Details and Pricing

Written by Alex Berkut
Updated over a week ago

How to record a single DVR with multiple Tetherboxes?

Written by Alex Berkut
Updated over a week ago

How I can use Timelapses?

Written by Alex Berkut
Updated over a week ago

How can I replace the existing Tetherbox?

Written by Alex Berkut
Updated over a week ago

Can I record audio with the Tether platform?

Tether for microphone / sound recording

Written by Alex Berkut
Updated over a week ago

If I have a replacement under warranty does my Tether warranty reset?

Tetherbox under warranty replacements

Written by Alex Berkut
Updated over a week ago

How do I delete my data?

Written by Alex Berkut
Updated over a week ago

How can I Arm/Disarm Cameras & Locations?

How to set up camera/location notifications

Written by Roman Gaufman
Updated over a week ago

How long does Tetherbox store images internally?

Written by Alex Berkut
Updated over a week ago

The system missed an event, what do I do?

Written by Alex Berkut
Updated over a week ago

Why am I receiving false detections?

Written by Alex Berkut
Updated over a week ago

How to set up Tether to report to Sentinel or IMMIX?

Setup process for sending analytics events to IMMIX or Sentinel

Written by Roman Gaufman
Updated over a week ago

Can I use custom branding?

How can I use my own branding with Tether

Written by Alex Berkut
Updated over a week ago

What happens when a video is flagged?

Protecting events / recordings from being overwritten

Written by Alex Berkut
Updated over a week ago

What is the minimum connection speed required by a Tetherbox?

Tether minimum bandwidth requirements

Written by Alex Berkut
Updated over a week ago

What encryption does Tether use?

Written by Alex Berkut
Updated over a week ago

What is a timeline and when should I create a new timeline?

Written by Alex Berkut
Updated over a week ago

How does the Tetherbox find devices on my network?

What the Tetherbox does when scanning the network

Written by Alex Berkut
Updated over a week ago

How often are updates performed and who is responsible for doing that?

Tether Platform and Tetherbox software updates

Written by Alex Berkut
Updated over a week ago

How many sites can I support remotely?

Number of sites that can be monitored by Tether per customer

Written by Alex Berkut
Updated over a week ago

What is the Tether/Tetherbox warranty?

Written by Alex Berkut
Updated over a week ago

Setting up a Hikvision Camera

Configuring the camera via tunnel to the web interface. Using the Hikvision camera as an example

Written by Alex Berkut
Updated over a week ago

Does Tether support H.265?

How to use H.265 with Tether.

Written by Roman Gaufman
Updated over a week ago

How do I set up the analytics type for my camera?

Written by Alex Berkut
Updated over a week ago

Can I access my Tetherbox while it is offline?

Written by Alex Berkut
Updated over a week ago

How can I use the Audio Challenge feature?

Can I use a PA or tannoy system on site?

Written by Alex Berkut
Updated over a week ago

Can I attach additional external storage to a Tetherbox?

Attaching USB and NAS devices to a Tetherbox

Written by Roman Gaufman
Updated over a week ago

What is an integrator report and how to set it up?

Setting up your daily, weekly or monthly integrator report

Written by Alex Berkut
Updated over a week ago

How do I set up analytics notifications?

Written by Alex Berkut
Updated over a week ago

Does Tether Integrate with Paxton?

How does the Tether integration with Paxton work?

Written by Roman Gaufman
Updated over a week ago

How to fix a boot device?

Solve the "Reboot and Select proper Boot device" issue.

Written by Alex Berkut
Updated over a week ago

10 Questions to Ask Your CCTV Supplier

Written by Alex Berkut
Updated over a week ago

What is the difference between the "Monitor" and "Record" mode?

Explanation of the difference between the 2 recording modes Tether has.

Written by Alex Berkut
Updated over a week ago

What security standards does Tether follow?

The standards Tether observes to keep your data safe

Written by Roman Gaufman
Updated over a week ago

Can I use fish-eye / 360 cameras with Tether?

How to use Fisheye or 360 degree cameras with Tether

Written by Roman Gaufman
Updated over a week ago

Can I use 2 factor or multi-factor authentication?

How to use two-factor Authentication

Written by Alex Berkut
Updated over a week ago

How do I reset my password?

What to do if you've forgotten your password

Written by Alex Berkut
Updated over a week ago

How do I add a Custom Mask to a Camera?

Masking out parts of the image reduces the number of false events

Written by Alex Berkut
Updated over a week ago

Do you have iOS and Android apps?

Information about our mobile apps: iPhone, iPad, Android

Written by Roman Gaufman
Updated over a week ago

What is Tether's Support & SLA Policy?

This article explains the support mechanisms available at Tether

Written by Roman Gaufman
Updated over a week ago

Can a Tetherbox monitor more than 5 cameras?

This article explains the monitoring capabilities when using a Tetherbox to only record certain cameras in a larger system

Written by Cameron Duodu
Updated over a week ago

How do I find my activated Tetherbox?

Explanation how you can search for your activated units.

Written by Roman Gaufman
Updated over a week ago

How do I share events/information from the platform?

This article explains how to share information outside of the platform

Written by Roman Gaufman
Updated over a week ago

Can I connect a monitor to the Tetherbox to view cameras locally?

How to get the Tether platform displayed on a TV or Monitor

Written by Roman Gaufman
Updated over a week ago

How do I flag an event?

What can you flag and how are flagged events protected.

Written by Roman Gaufman
Updated over a week ago

How do I factory reset a Tetherbox?

This article explains why you may need to reset a Tetherbox and how to do this.

Written by Roman Gaufman
Updated over a week ago

How do I tunnel into a device?

Remotely update firmwares and reconfigure any network device.

Written by Roman Gaufman
Updated over a week ago

How do I update Hikvision firmware remotely?

Learn how to update firmware remotely without driving to site

Written by Roman Gaufman
Updated over a week ago

Which cameras and DVRs/NVRs are compatible with Tether?

This article will give you a better understanding of which cameras are compatible with your Tetherbox

Written by Roman Gaufman
Updated over a week ago