All Collections
FAQ
FAQ
Common questions we are asked at Tether
79 articles in this collection
Written by
Roman Gaufman,
Cameron Duodu,
and
Anne Skinner
Can you add cameras to the same account from different sites?
Does TetherX handle multi-site deployments?
Written by
Roman Gaufman
Updated over a week ago
What are the minimum hardware specs to access TetherX?
Minimum Specifications for the viewing devices
Written by
Roman Gaufman
Updated over a week ago
How much power does a TetherBox consume?
Power Consumption details per TetherBox
Written by
Roman Gaufman
Updated over a week ago
How do I delete a user or their access to a timeline?
Deleting users or their timeline access
Written by
Anne Skinner
Updated over a week ago
How do I add a Hikvision AX Pro Alarm Panel to TetherX?
How to add a Hik Pro Connect account and Alarm Panels to TetherX
Written by
Roman Gaufman
Updated over a week ago
Why am I sometimes not able to tunnel to a camera?
How to tunnel to unknown devices
Written by
Roman Gaufman
Updated over a week ago
What are the best USB storage options for use with a TetherBox?
Recommended USB storage for TetherBox
Written by
Roman Gaufman
Updated over a week ago
How do I stop receiving emails from TetherX?
How to unsubscribe from emails
Written by
Anne Skinner
Updated over a week ago
My TetherBox stopped automatically powering up after a power cut, what do I do?
Why do I suddenly have to press the power button to switch the TetherBox on?
Written by
Roman Gaufman
Updated over a week ago
How do I download CCTV footage?
Downloading video surveillance footage from the TetherX
Written by
Roman Gaufman
Updated over a week ago
How do I delete a TetherBox?
Deleting TetherBoxes
Written by
Anne Skinner
Updated over a week ago
What does TetherX connect to?
List of TetherX integrated devices
Written by
Roman Gaufman
Updated over a week ago
How do I delete a camera?
How to delete cameras
Written by
Anne Skinner
Updated over a week ago
I can't find a user, what do I do?
Finding Users on the TetherX
Written by
Roman Gaufman
Updated over a week ago
What is the process for invoicing integrators?
Written by
Roman Gaufman
Updated over a week ago
Why does The TetherBox (5 channel) require an external drive for video surveillance?
The TetherBox built-in and external storage options
Written by
Roman Gaufman
Updated over a week ago
How do I connect a monitor to The TetherBox (2/5 Channel)
How to use HDMI to connect your TetherBox to a monitor (Diagnostics only)
Written by
Roman Gaufman
Updated over a week ago
Texecom - How to deal with the resulting UDL Lockout?
What to do in case of a Texecom panel UDL lockout
Written by
Roman Gaufman
Updated over a week ago
How to setup Paxton Net2 with TetherX
Connecting the Paxton Net2 Access Control system to TetherX
Written by
Roman Gaufman
Updated over a week ago
What ANPR cameras are compatible with TetherX?
Which ANPR cameras are supported by TetherX
Written by
Roman Gaufman
Updated over a week ago
Is TetherX NDAA compliant?
USA NDAA compliance information
Written by
Roman Gaufman
Updated over a week ago
What cameras does TetherX support?
Cameras that can be used with TetherX
Written by
Roman Gaufman
Updated over a week ago
How do I enable ONVIF on my camera?
For example on a Hikvision camera
Written by
Roman Gaufman
Updated over a week ago
Best Snapshot Technology
Written by
Roman Gaufman
Updated over a week ago
How do I use Calipsa with TetherX?
Using Calipsa Artificial Intelligence with TetherX
Written by
Roman Gaufman
Updated over a week ago
Can I limit the number of days a TetherBox records?
Setting a maximum recording limit on your TetherBox
Written by
Roman Gaufman
Updated over a week ago
I have a customer with thousands of sites, what are your recommendations for mass deployment?
How to deal with hundreds of thousands of sites
Written by
Roman Gaufman
Updated over a week ago
What is an event?
What do we mean by an "Event" in TetherX?
Written by
Roman Gaufman
Updated over a week ago
Does TetherX connect to Alarm Panels?
Connecting Alarm Panels to TetherX
Written by
Roman Gaufman
Updated over a week ago
Can I add a camera live stream to an existing Video or Alarm management system?
Adding MJPEG stream to an existing VMS or AMS
Written by
Roman Gaufman
Updated over a week ago
How do I use DeepAlert with TetherX?
Using DeepAlert artificial intelligence with TetherX
Written by
Roman Gaufman
Updated over a week ago
How do I add a user to TetherX?
Written by
Roman Gaufman
Updated over a week ago
Where do I find product details and pricing?
TetherBox and Service Details and Pricing
Written by
Roman Gaufman
Updated over a week ago
How do I record a single Recorder with multiple TetherBoxes?
Splitting a single DVR/NVR across multiple TetherBoxes
Written by
Roman Gaufman
Updated over a week ago
How I can use the Timelapse feature?
Written by
Roman Gaufman
Updated over a week ago
How can I replace a TetherBox with another TetherBox?
Replacing TetherBoxes
Written by
Roman Gaufman
Updated over a week ago
If I have a replacement under warranty does my TetherX warranty reset?
Tetherbox under warranty replacements
Written by
Roman Gaufman
Updated over a week ago
How can I Arm/Disarm Cameras & Locations?
How to set up camera/location notifications
Written by
Roman Gaufman
Updated over a week ago
How long does TetherBox store images internally?
What is the typical TetherBox capacity out of the box
Written by
Roman Gaufman
Updated over a week ago
I believe TetherX missed an event, what do I do?
How to access the 24/7 recording in TetherX
Written by
Roman Gaufman
Updated over a week ago
How do I reduce false events?
Ways to improve the response and accuracy of your video analytics
Written by
Roman Gaufman
Updated over a week ago
How to set up TetherX to report to Sentinel or IMMIX?
Setup process for sending analytics events to IMMIX or Sentinel
Written by
Roman Gaufman
Updated over a week ago
How do I enable machine learning?
Calipsa or DeepAlert
Written by
Roman Gaufman
Updated over a week ago
Can I use custom branding?
How can I use my own branding with TetherX
Written by
Roman Gaufman
Updated over a week ago
What happens when a video is flagged?
Protecting events / recordings from being overwritten
Written by
Roman Gaufman
Updated over a week ago
What is the minimum connection speed required by a TetherBox?
TetherX minimum bandwidth requirements
Written by
Roman Gaufman
Updated over a week ago
What encryption does TetherX use?
Written by
Roman Gaufman
Updated over a week ago
What is a timeline and when should I create a new timeline?
Written by
Roman Gaufman
Updated over a week ago
How does the TetherBox find devices on my network?
TetherBox's automatic device discovery and monitoring
Written by
Roman Gaufman
Updated over a week ago
How often are updates performed and who is responsible for doing that?
TetherX and TetherBox software updates
Written by
Roman Gaufman
Updated over a week ago
How many sites can I support remotely?
Number of sites that can be monitored by TetherX per customer
Written by
Roman Gaufman
Updated over a week ago
What is the TetherX/TetherBox warranty?
Written by
Roman Gaufman
Updated over a week ago
Setting up a Hikvision Camera
Configuring the camera via tunnel to the web interface. Using the Hikvision camera as an example
Written by
Roman Gaufman
Updated over a week ago
Does TetherX support H.265?
How to use H.265 with TetherX
Written by
Roman Gaufman
Updated over a week ago
How do I set up analytics / video motion detection on my cameras?
Setting up analytics on cameras with TetherX
Written by
Roman Gaufman
Updated over a week ago
Can I access my TetherBox while it is offline?
Written by
Roman Gaufman
Updated over a week ago
How can I use the Audio Challenge feature?
Can I use a PA or tannoy system on site?
Written by
Roman Gaufman
Updated over a week ago
Can I attach additional external storage to a TetherBox?
Attaching USB and NAS devices to a TetherBox
Written by
Roman Gaufman
Updated over a week ago
What is an integrator report and how to set it up?
Setting up your daily, weekly or monthly integrator report
Written by
Roman Gaufman
Updated over a week ago
How do I set up camera analytics notifications?
Setting up TetherX to send push and email alerts for camera analytics
Written by
Roman Gaufman
Updated over a week ago
Does TetherX Integrate with Paxton?
How does the TetherX integration with Paxton work?
Written by
Roman Gaufman
Updated over a week ago
How to fix a boot device?
Solve the "Reboot and Select proper Boot device" issue.
Written by
Roman Gaufman
Updated over a week ago
10 Questions to Ask Your CCTV Supplier
Written by
Roman Gaufman
Updated over a week ago
What is the difference between the "Monitor" and "Record" mode?
Explanation of the difference between the 2 recording modes TetherX has.
Written by
Roman Gaufman
Updated over a week ago
What security standards does TetherX follow?
The standards Tether observes to keep your data safe
Written by
Roman Gaufman
Updated over a week ago
Can I use fish-eye / 360 cameras with TetherX?
How to use Fisheye or 360 degree cameras with TetherX
Written by
Roman Gaufman
Updated over a week ago
Can I use 2 factor or multi-factor authentication?
How to use two-factor Authentication
Written by
Roman Gaufman
Updated over a week ago
How Do I Reset My TetherX Password?
What to do if you've forgotten your password
Written by
Roman Gaufman
Updated in the last hour
How do I add a Custom Mask to a Camera?
Masking out parts of the image reduces the number of false events
Written by
Roman Gaufman
Updated over a week ago
Do you have iOS and Android apps?
Information about our mobile apps: iPhone, iPad, Android
Written by
Roman Gaufman
Updated over a week ago
What is TetherX's Support & SLA Policy?
This article explains the support mechanisms available at TetherX
Written by
Roman Gaufman
Updated over a week ago
Can a TetherBox monitor more than 5 cameras?
This article explains the monitoring capabilities when using a TetherBox to only record certain cameras in a larger system
Written by
Cameron Duodu
Updated over a week ago
How do I find my activated TetherBox?
Explanation how you can search for your activated units.
Written by
Roman Gaufman
Updated over a week ago
How do I share Events & Video with TetherX?
This article explains how to share information outside of the platform
Written by
Roman Gaufman
Updated over a week ago
Can I connect a monitor to the TetherBox to view cameras locally?
How to get TetherX displayed on a TV or Monitor
Written by
Roman Gaufman
Updated over a week ago
How do I flag events?
What can you flag and how are flagged events protected.
Written by
Roman Gaufman
Updated over a week ago
How do I factory reset a TetherBox?
This article explains why you may need to reset a TetherBox and how to do this.
Written by
Roman Gaufman
Updated over a week ago
How do I tunnel into a device?
Remotely update firmwares and reconfigure any network device.
Written by
Roman Gaufman
Updated over a week ago
Which cameras and DVRs/NVRs are compatible with TetherX?
This article will give you a better understanding of which cameras are compatible with your TetherBox
Written by
Roman Gaufman
Updated over a week ago