FAQ

Can you add cameras to the same account from different sites?

Does TetherX handle multi-site deployments?

Written by Roman Gaufman
Updated over a week ago

How do I delete a user or their access to a timeline?

Deleting users or their timeline access

Written by Anne Skinner
Updated over a week ago

How do I add a Hikvision AX Pro Alarm Panel to Tether?

How to add a Hik Pro Connect account and Alarm Panels to Tether

Written by Roman Gaufman
Updated over a week ago

Why am I sometimes not able to tunnel to a camera?

How to tunnel to unknown devices

Written by Roman Gaufman
Updated over a week ago

How do I stop receiving emails from Tether?

How to unsubscribe from emails

Written by Anne Skinner
Updated over a week ago

My Tetherbox stopped automatically powering up after a power cut, what do I do?

Why do I suddenly have to press the power button to switch the Tetherbox on?

Written by Roman Gaufman
Updated over a week ago

How do I download CCTV footage?

Downloading video surveillance footage from the Tether platform

Written by Roman Gaufman
Updated over a week ago

How do I delete a Tetherbox?

Deleting Tetherboxes

Written by Anne Skinner
Updated over a week ago

What does TetherX connect to?

List of TetherX integrated devices

Written by Roman Gaufman
Updated over a week ago

How do I delete a camera?

How to delete cameras

Written by Anne Skinner
Updated over a week ago

I can't find a user, what do I do?

Finding Users on the Tether platform

Written by Roman Gaufman
Updated over a week ago

What is the process for invoicing integrators?

Written by Roman Gaufman
Updated over a week ago

Why does The Tetherbox (5 channel) require an external drive for video surveillance?

The Tetherbox built-in and external storage options

Written by Roman Gaufman
Updated over a week ago

How to connect a monitor to a Tetherbox

How to use HDMI to connect your Tetherbox to a monitor (Diagnostics only)

Written by Roman Gaufman
Updated over a week ago

Texecom - How to deal with the resulting UDL Lockout?

What to do in case of a Texecom panel UDL lockout

Written by Roman Gaufman
Updated over a week ago

How to setup Paxton Net2 with Tether

Connecting the Paxton Net2 Access Control system to Tether

Written by Roman Gaufman
Updated over a week ago

What Hikvision ANPR cameras are compatible with Tether?

Which Hikvision ANPR cameras are supported

Written by Roman Gaufman
Updated over a week ago

Is Tether NDAA compliant?

USA NDAA compliance information

Written by Roman Gaufman
Updated over a week ago

What cameras does Tether support?

Cameras that can be used with Tether

Written by Roman Gaufman
Updated over a week ago

How do I enable ONVIF on my camera?

For example on a Hikvision camera

Written by Roman Gaufman
Updated over a week ago

Best Snapshot Technology

Written by Roman Gaufman
Updated over a week ago

How do I use Calipsa with Tether?

Using Calipsa Artificial Intelligence with Tether

Written by Roman Gaufman
Updated over a week ago

Can I limit the number of days a Tetherbox records?

Setting a maximum recording limit on your Tetherbox

Written by Roman Gaufman
Updated over a week ago

I have a customer with thousands of sites, what are your recommendations for mass deployment?

How to deal with hundreds of thousands of sites

Written by Roman Gaufman
Updated over a week ago

What is an event?

What do we mean by an "Event" in the Tether Platform?

Written by Roman Gaufman
Updated over a week ago

Does Tether connect to Alarm Panels?

Connecting Alarm Panels to the Tether Platform

Written by Roman Gaufman
Updated over a week ago

Can I add a camera live stream to an existing Video or Alarm management system?

Adding MJPEG stream to an existing VMS or AMS

Written by Roman Gaufman
Updated over a week ago

How do I use DeepAlert with Tether?

Using DeepAlert artificial intelligence with Tether

Written by Roman Gaufman
Updated over a week ago

How do I add a user to TetherX?

Written by Roman Gaufman
Updated over a week ago

Where do I find product details and pricing?

Tetherbox and Service Details and Pricing

Written by Roman Gaufman
Updated over a week ago

How do I record a single Recorder with multiple Tetherboxes?

Splitting a single DVR/NVR across multiple Tetherboxes

Written by Roman Gaufman
Updated over a week ago

How I can use the Timelapse feature?

Written by Roman Gaufman
Updated over a week ago

How can I replace a Tetherbox with another Tetherbox?

Replacing Tetherboxes

Written by Roman Gaufman
Updated over a week ago

If I have a replacement under warranty does my Tether warranty reset?

Tetherbox under warranty replacements

Written by Roman Gaufman
Updated over a week ago

How can I Arm/Disarm Cameras & Locations?

How to set up camera/location notifications

Written by Roman Gaufman
Updated over a week ago

How long does Tetherbox store images internally?

What is the typical Tetherbox capacity out of the box

Written by Roman Gaufman
Updated over a week ago

I believe Tether missed an event, what do I do?

How to access the 24/7 recording in Tether

Written by Roman Gaufman
Updated over a week ago

Why am I receiving false detections?

Ways to improve the response and accuracy of your cameras

Written by Roman Gaufman
Updated over a week ago

How to set up TetherX to report to Sentinel or IMMIX?

Setup process for sending analytics events to IMMIX or Sentinel

Written by Roman Gaufman
Updated over a week ago

How do I enable machine learning?

Calipsa or DeepAlert

Written by Roman Gaufman
Updated over a week ago

Can I use custom branding?

How can I use my own branding with Tether

Written by Roman Gaufman
Updated over a week ago

What happens when a video is flagged?

Protecting events / recordings from being overwritten

Written by Roman Gaufman
Updated over a week ago

What is the minimum connection speed required by a Tetherbox?

Tether minimum bandwidth requirements

Written by Roman Gaufman
Updated over a week ago

What encryption does Tether use?

Written by Roman Gaufman
Updated over a week ago

What is a timeline and when should I create a new timeline?

Written by Roman Gaufman
Updated over a week ago

How does the Tetherbox find devices on my network?

What the Tetherbox does when scanning the network

Written by Roman Gaufman
Updated over a week ago

How often are updates performed and who is responsible for doing that?

Tether Platform and Tetherbox software updates

Written by Roman Gaufman
Updated over a week ago

How many sites can I support remotely?

Number of sites that can be monitored by Tether per customer

Written by Roman Gaufman
Updated over a week ago

What is the Tether/Tetherbox warranty?

Written by Roman Gaufman
Updated over a week ago

Setting up a Hikvision Camera

Configuring the camera via tunnel to the web interface. Using the Hikvision camera as an example

Written by Roman Gaufman
Updated over a week ago

Does Tether support H.265?

How to use H.265 with Tether.

Written by Roman Gaufman
Updated over a week ago

How do I set up the analytics on my cameras?

Setting up analytics on cameras with TetherX

Written by Roman Gaufman
Updated over a week ago

Can I access my Tetherbox while it is offline?

Written by Roman Gaufman
Updated over a week ago

How can I use the Audio Challenge feature?

Can I use a PA or tannoy system on site?

Written by Roman Gaufman
Updated over a week ago

Can I attach additional external storage to a Tetherbox?

Attaching USB and NAS devices to a Tetherbox

Written by Roman Gaufman
Updated over a week ago

What is an integrator report and how to set it up?

Setting up your daily, weekly or monthly integrator report

Written by Roman Gaufman
Updated over a week ago

How do I set up camera analytics notifications?

Setting up TetherX to send push and email alerts for camera analytics

Written by Roman Gaufman
Updated over a week ago

Does Tether Integrate with Paxton?

How does the Tether integration with Paxton work?

Written by Roman Gaufman
Updated over a week ago

How to fix a boot device?

Solve the "Reboot and Select proper Boot device" issue.

Written by Roman Gaufman
Updated over a week ago

10 Questions to Ask Your CCTV Supplier

Written by Roman Gaufman
Updated over a week ago

What is the difference between the "Monitor" and "Record" mode?

Explanation of the difference between the 2 recording modes Tether has.

Written by Roman Gaufman
Updated over a week ago

What security standards does Tether follow?

The standards Tether observes to keep your data safe

Written by Roman Gaufman
Updated over a week ago

Can I use fish-eye / 360 cameras with Tether?

How to use Fisheye or 360 degree cameras with Tether

Written by Roman Gaufman
Updated over a week ago

Can I use 2 factor or multi-factor authentication?

How to use two-factor Authentication

Written by Roman Gaufman
Updated over a week ago

How do I reset my password?

What to do if you've forgotten your password

Written by Roman Gaufman
Updated over a week ago

How do I add a Custom Mask to a Camera?

Masking out parts of the image reduces the number of false events

Written by Roman Gaufman
Updated over a week ago

Do you have iOS and Android apps?

Information about our mobile apps: iPhone, iPad, Android

Written by Roman Gaufman
Updated over a week ago

What is Tether's Support & SLA Policy?

This article explains the support mechanisms available at Tether

Written by Roman Gaufman
Updated over a week ago

Can a Tetherbox monitor more than 5 cameras?

This article explains the monitoring capabilities when using a Tetherbox to only record certain cameras in a larger system

Written by Cameron Duodu
Updated over a week ago

How do I find my activated Tetherbox?

Explanation how you can search for your activated units.

Written by Roman Gaufman
Updated over a week ago

How do I share Events & Video with Tether?

This article explains how to share information outside of the platform

Written by Roman Gaufman
Updated over a week ago

Can I connect a monitor to the Tetherbox to view cameras locally?

How to get the Tether platform displayed on a TV or Monitor

Written by Roman Gaufman
Updated over a week ago

How do I factory reset a Tetherbox?

This article explains why you may need to reset a Tetherbox and how to do this.

Written by Roman Gaufman
Updated over a week ago

How do I tunnel into a device?

Remotely update firmwares and reconfigure any network device.

Written by Roman Gaufman
Updated over a week ago

Which cameras and DVRs/NVRs are compatible with Tether?

This article will give you a better understanding of which cameras are compatible with your Tetherbox

Written by Roman Gaufman
Updated over a week ago