Utility Members can use the Portal’s advanced search tools to find locate requests associated with their assigned member code(s). This is especially helpful when tracking multiple utility types, reviewing activity across districts, or responding on behalf of various teams.
Accessing Advanced Ticket Search
From the left-hand navigation panel, select Ticket Search to open the advanced search dashboard.
By default, the Portal displays tickets created in the past five days and will only show tickets created by your account unless adjusted.
How to Search by Member Code
Utility members should use the Member Code field to search for tickets that have been assigned to their code(s).
Steps:
Deselect both My Tickets and My Company Tickets at the top of the search panel.
Select your assigned Member Code from the dropdown menu in the corresponding field.
Optionally, narrow your results by date range, county, city, or other criteria.
Click Search to view the results.
💡Pro Tip:
If your organization has multiple member codes, you can repeat the search for each one individually or combine them if your Portal access is configured to allow it.
Date Range Options
Select a predefined range (e.g., "Tickets Within 10 Days") or use Manual to set a custom start and end date.
Maximum search range: 31 days
Data availability: Up to 4 calendar years, including the current year
Tips for Effective Searches
If no results are found, narrow the date range or include additional filters (such as city or county).
Use the Toggle Search Panel button to expand or collapse filter options.
Avoid overly broad searches (e.g., member code only with no filters) to reduce load times.
🧠Learn More:
Need to export and manage your results? Check out Managing and Exporting Ticket Search Results.
Need Help?
If a member code is missing from the dropdown, you're experiencing issues, or you have any questions, contact Texas811 support at:
📞888-776-6077