The GeoCall Portal is the online system where utility members manage their responses to locate requests. Understanding how to navigate the portal ensures quick and accurate ticket responses.
Understanding the My Responses Section
The My Responses section on the homepage displays all open tickets from the past five days that require a response. This interactive table helps utility members track and manage requests efficiently and highlights tickets with non-closing response actions, ensuring nothing slips through the cracks.
Ticket Sorting: Tickets are organized by date, with the oldest appearing first for easy access.
Filtering Options: You can quickly search and filter tickets by entering relevant details in the dashboard next to the search icon.
🤓 Learn more:
Check out our guide that covers all the different response actions, what they mean, and which responses close a ticket: Open & Close Response Actions
Ticket Response Search
The Ticket Response Search feature provides a broader view of all tickets associated with a utility member. This tool is useful for tracking past responses and verifying ticket details.
Search by ticket number – Enter a specific ticket number to pull up details.
Filter by date range – View tickets from a selected time period.
Show only open responses – Focus on tickets that still need action.
View response history – See past responses for a ticket, including timestamps and comments.
⚠️Important:
To view any closed tickets, deselect the “Only Open” checkbox.
With these tools, utility members can efficiently manage and track all locate requests.
Have Questions?
If you have any questions or need any assistance, contact Texas811 support at:
📞 888-776-6077