Question: I am receiving the message "We encountered an unexpected issue with your account" when attempting to log in. What does this mean?
Answer: You may be seeing this message for one of several reasons. Please contact our team by emailing customercare@thalamusgme.com.
Question: I do not remember my password / My password isn't working!
Answer: You can send a password reset link by visiting our Password Reset page or navigating to https://app.thalamusgme.com. On the login page, enter your email address and select Sign In. On the following screen, where you are prompted to enter your password, select the Forgot Password? link.
Question: I do not remember my login email / The password reset link isn't arriving at my email!
Answer: Please contact our team by emailing customercare@thalamusgme.com.
Still unable to access your account?
For additional questions or support, please contact our team by using the Support Widget in the bottom right of this screen or reach out to us at customercare@thalamusgme.com.