This article will provide more details if you are receiving the message "Event Not Allowed by Policy" while attempting to access Thalamus.
Thalamus is hosted in a secure cloud-based environment. In order to further enhance the security of our application we employ a firewall managed by our cloud provider to protect against any potential threats.
If you receive the message “Event not allowed by policy" then your internet (IP) address has been blocked by this firewall as being suspicious. In a home environment this may be due to your computer or other local device being infected with malware, though in a larger environment such as an office, coffee shop or hotel the suspicious activity could be on any device or devices connected to that network.
To resolve this issue, try accessing Thalamus from another network or by using your phone as a mobile hotspot:
Note that internet addresses flagged as suspicious are constantly updated by our cloud provider and will be permitted to access the system once the suspicious activity is removed.
You can use your phone's mobile data to connect another phone, tablet, or computer to the internet. Sharing a connection this way is called tethering or using a hotspot. Some phones can share Wi-Fi co
A Personal Hotspot lets you share the cellular data connection of your iPhone or iPad (Wi-Fi + Cellular) when you don't have access to a Wi-Fi network.
For additional questions or support, please contact our team by using the Support Widget in the bottom right of this screen or reach out to us at customercare@thalamusgme.com.