Summary / Quick Answer
We’re confident the SoleMate will help restore your natural foot function, so we offer a 60-day risk-free trial. Use it consistently for 60 days, and if you don’t feel an improvement, you can request a full refund — no questions asked.
Unused SoleMates are subject to our standard return policy, while SoleMates used in accordance with this trial can qualify for the money back guarantee.
What You Need to Know
The trial applies only to the SoleMate product, but refunds can also be offered for SoleMates as part of the SoleMate kit.
Other kit products such as the Wild Toes and Foot Sacks are non-returnable due to hygiene reasons, however, if they are used in line with the terms of the trial, they too will be refunded.
You must use it for 60 days as intended before requesting a refund.
Refund requests must be made within 70 days of purchase.
Proof of purchase (order confirmation) is required.
Unused products can be returned under our standard return policy, provided they are not marked as 'final sale.'
Step-by-Step Guidance
Use the SoleMate daily
Consistency is key to restoring mobility, balance, and strength.
Follow our training program
Check out our guided exercises to get the most out of your SoleMate.
Assess your progress after 60 days
Notice any changes in foot health, comfort, or mobility.
Request a refund if needed
Email info@thefootcollective.com within 70 days of purchase.
Include your order number and a short explanation of your experience.
FAQs & Common Issues
❓ What is the difference between the 60-Day Risk-Free Trial and the standard return policy? The 60-Day Risk-Free Trial applies to SoleMate products that have been used consistently during the trial period. In contrast, the standard return policy applies to unused products, provided they are not labeled as 'final sale.'
❓ What if I stop using it before 60 days?
To be eligible for the guarantee, you must give the program a full 60 days of consistent use. Foot health takes time!
❓ Can I exchange instead of refunding?
Yes, we can offer you a store credit to the same value as SoleMate.
❓ Will I lose access to my SoleMate training if I request a refund?
Yes, your SoleMate training access will be revoked upon refund.
Helpful Links & Next Steps
We’re here to support you at every stage of your foot health journey. Whether you continue with the SoleMate or request a refund, our goal is to help you move with more freedom, confidence, and strength.