Quick Answer
No — once an order is placed, we cannot change the billing address linked to your payment. This is a legal and security requirement set by our payment processor and Shopify, and it helps protect against fraud.
What You Need to Know
The billing address must match the address on file with your bank or card provider at the time of purchase.
For security reasons, we cannot edit or override billing details once your order has been submitted.
This does not affect your shipping address (where your order is delivered). If you entered the wrong shipping address, contact our support team as soon as possible.
Step-by-Step Guidance
Double-check your billing details at checkout before confirming payment.
If your billing address was entered incorrectly, don’t worry — your order will usually still go through if your card provider authorises the payment.
If the order fails, update your billing address with your bank/card provider so that it matches your details, then place the order again.
FAQs & Common Issues
Q: Will my order be cancelled if my billing address doesn’t match?
A: Not always. Sometimes the payment is still approved by your bank, but if it’s declined you’ll need to update your details and try again.
Q: Can you just update the billing address for me?
A: Unfortunately no — Shopify and our payment processor don’t allow us to change customer billing information for legal and fraud-prevention reasons.
Q: What if I just need my invoice to show my business billing details?
A: Reach out to our support team. The official billing details tied to your payment and on your invoice cannot be changed, however, the shipping details can be changed.
Friendly Reminder
While we're dedicated to assisting our customers, we kindly remind you that entering the correct billing address at checkout is ultimately your responsibility. Please take a moment to double-check your billing details before finalizing your order.
Your cooperation helps ensure a smooth experience for all orders and invoices. If you have any questions or concerns, feel free to contact us for further assistance. We're here to help make your shopping experience as seamless as possible.
Helpful Links & Next Steps
Contact Support if you need help updating invoices or have questions about your order.