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Can I cancel my order?

Updated over 2 weeks ago

Need to cancel your order? Wondering how to cancel an order?

Here's what you need to know:

  1. Contact Us: If you need to cancel your order for any reason, simply reach out to us via our website chat or email us at info@thefootcollective.com

  2. Cancellation Process: We'll make every effort to intercept your order before it's shipped out. However, please note that our warehouse team may have already processed it, so we cannot guarantee cancellation.

  3. Returns: If your order has already been shipped, don't worry. You can still return it to us once it's delivered. Our hassle-free return policy ensures a smooth process for you.

Cancelled Order Returns

  1. Once the order arrives to you, please avoid opening the package if you would like to return all items for a full refund

  2. If the package is opened, and it contains Wild Toes or a Foot Sack, we cannot then accept a return on these items due to hygiene reasons

  3. Please send us a message via our website chat or send us an email at info@thefootcollective.com to notify us that you are ready to return the item along with a photo of the package

  4. We’ll then provide you with a pre-paid return shipping label and instructions for returning the package

We're here to assist you with any queries or concerns you may have regarding your order. Feel free to reach out to us for further assistance.

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