Sometimes, when a shipment is held in customs, the courier company may request a copy of your ID or passport to facilitate customs clearance. This requirement is not from us as a company, but rather from the customs authorities via the courier company, to ensure that your package is delivered without further delay.
NOTE: Rest assured that any information you provide is handled securely and in accordance with our privacy policy.
If you have any concerns or need further assistance, our customer support team is here to help through any of the following channels:
Channel
Details
Availability
9 AM to 3 AM (UAE time)
9 AM to 3 AM (UAE time)
Call
+971 6005-23-846
9 AM to 9 PM (UAE time)