Sometimes when a shipment is held at customs, the courier company may request a copy of your ID or passport to help get it cleared. This isn't something we ask for ourselves, it comes directly from customs authorities via the courier, to make sure your package gets to you without any further delays.
Note: Any information you share is handled securely and in line with our privacy policy, so you can rest easy on that front.
Please reach out and let us take care of the rest!