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Payment Issues

Payment not going through? Find out what payment methods we accept or get in touch.

If you are facing a payment issue, our support team is just a message away. But first, here's a quick overview of the payment methods we support, just in case that helps!

  • Credit/Debit Card: We accept Visa and Mastercard worldwide. Please note that we currently don't accept American Express or cards issued by Russian banks.

  • Cash/Card on Delivery: Available in the UAE, KSA, Kuwait, Oman, and Bahrain.

  • Apple Pay: Available in all countries where Apple Pay is supported. Using compatible devices and banks you should be able to see it as a payment option at checkout. Click here for more details on supported countries and banks.

  • Buy Now, Pay Later: We offer Buy Now, Pay Later options with Tabby, Tamara, and Amwal.

    • Both Tabby and Tamara offer 4 interest-free monthly installments.

    • Tabby is available for customers in both the UAE and KSA, while Tamara is only available for customers in the UAE.

    • Amwal offers 0% credit card installments + 2% miles/rewards.

    • Amwal is only available for customers in the KSA.

    • Tabby, Tamara, or Amwal can be selected as the payment method at checkout.

If you still need assistance, feel free to reach out to our support team. If possible, please include a screenshot or screen recording of the error so we can get to the bottom of it as quickly as possible.

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