When offering a learning experience you'll find more than one instance in which you need to provide extra help to your audience, whether responding to an issue with a lesson or answering questions about an assignment. The most common issue your clients run into will be a forgotten password, and you can help them fix it easily and fast by following these simple steps.
Manual Password Reset and Notification
Navigate to a Contact: Select any contact from your list to view their details.
2. Reset Password: Within the contact's details, there's now an option to manually reset their password for membership access. This can be done in two ways:
Generate a New Password: The system can automatically generate a secure password.
Custom Password: Enter a password of your choice to reset it manually.
3. Notification: After setting the new password, you have the option to send an email notification to the contact, ensuring they are aware of the change and can access the membership site immediately.
Practical Example
Imagine a contact reaches out, unable to access the membership site due to password issues. You can quickly navigate to their contact details, reset their password, and notify them within minutes, significantly enhancing the user experience and reducing support tickets.
No more worrying about your clients being logged out of their accounts and dropping out of their learning experience, now you can guarantee they'll be able to access their profile no matter what.
Troubleshooting Tips and FAQs
What if a contact still can't access the membership site after resetting their password?
Ensure the contact is using the correct email address and check for any typos in the password. If issues persist, review the membership settings to confirm they have the correct access permissions.
How can I ensure a smooth transition to the new sign-up process for existing members?
Communicate the changes through email or within the membership site itself. Provide clear instructions on how the new process works to avoid confusion.