OS uses a credit system for charging on additional conversation fees. Here is how it works:

LC Email acts as an email service provider hosted by the CRM, which has industry-leading Deliverability, Error Monitoring, and Compliance so your emails are much more likely to be delivered. It's also considerably less expensive when compared to other email service providers in the market.
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LC Email is designed to help accounts avoid the hassle of setting up and managing 3rd party email service providers like Mailgun or Sendgrid.

As such, we built LC Email to work out-of-the-box with minimal setup and configuration required. In short, we wanted to provide an email service that "just works."

Pricing is $0.80 for 1,000 emails or $10 for 12,500 emails.

Note: All incoming and outgoing emails (To, CC, and BCC) will incur charges

You can request to turn on email verification through the chat widget or in your business profile, which will help to ensure you are sending emails to valid addresses. This service is charged at $2.50 per 1,000 email verifications.

Pricing varies between regions and products for this reason we will be providing basic info and pricing for all the top-used product categories based on US/Canada pricing.

Covered in this article:

Pricing based on the most used Product Categories

All the phone numbers are charged monthly based on the number types. Below is the list of pricing for different number types available in the US/Canada:

For all the other countries, the pricing will also be based on Twilio's pricing.

The SMS pricing is based on the number of segments a message has, the pricing in US/Canada is as follows:

This pricing is both for the local and toll-free numbers.

The MMS pricing is based on the number of segments a message comprising of, the pricing for US/Canada is as follows:

This pricing is both for the local and toll-free numbers.

The Voice calls pricing is based on the duration of the call in minutes, the pricing for the US/Canada is as follows:

The voice calls to Alaska and Yukon Territory will not be charged based on the above prices.

In the US and Canada, carriers like T-Mobile, AT&T, or Verizon charge you for inbound messages sent to their end users. Prices vary by carrier and change from time to time. To locate the Carrier Fees by carrier, see the SMS Pricing page. Scroll down to the "Carrier Fees" section and see the inbound SMS column for a specific carrier.

Below are some additional categories that are also charged at the same price as Twilio:

The A.I. Voice calls pricing is based on the duration of the call in minutes, the pricing is as follows:

WhatsApp Conversations can be enabled through "Settings" > "WhatsApp", then connecting your WhatsApp Business Account. We charge per conversation, not per individual message, the feature costs $29.99/month.

Monthly fees or services for WhatsApp Subscriptions are charged directly to the card on file.

Yes, the wallet would have auto-recharged as soon as the balance is below the amount set in the wallet configurator.

If there's an internal error with LC Phone before the message is handed off to the phone provider, you won't be charged. However, charges apply to every message where a delivery attempt has been made, regardless of the final delivery status. This includes messages sent from toll-free numbers, A2P numbers, and those not deliverable due to country restrictions or other factors. We urge users to be fully informed and cautious before sending messages, as refunds will not be provided for undelivered SMS.

You can see the client's email usage by navigating to

- Settings -> Company Billing -> See Transactions (under Credits)

Yes! We have a signed BAA with Twilio for HIPAA compliance. As long as you have our HIPAA compliance package you should be good to go! Contact the team for more HIPAA Information.

A sub-account without a Dedicated Domain will be considered a shared domain even if the agency has a Dedicated Domain. To resolve this, add a Dedicated Domain to the sub-account.