Update your payment method for subscriptions using "Company Billing" in your "Settings". Manage your cards on file, review your subscription and manage your "Wallet" credits.

Paid subscription fees are non-refundable and will be charged on the first day of each term or renewal period, regardless of the level of your usage of the Site or Services.

Certain services offered on the Site may require additional fees beyond the subscription. Please note that all subscription fees are exclusive of communication surcharges, which you will be responsible for covering based on your platform usage. Partial billing periods are non-refundable

Both subscription fees and communication surcharges are non-refundable, and all fees will be charged to the credit card associated with your account. Review our Terms of Service & Refund Policy for additional details.

By subscribing to the Partner or Platinum tiers of the OS platform, you agree to the following terms regarding downgrades:

Non-Downgrade Commitment: When selecting the Partner or Platinum subscription tier, you acknowledge that downgrading to a lower tier is not permitted at any time during your subscription period. This policy is strictly upheld due to the nature of the digital products and services offered by the OS platform.

Digital Products and Services: Upon subscription, you gain immediate access to a range of digital products and services, including software features, marketing tools, customer support, and other resources. Given the instant accessibility of these offerings, downgrading your subscription tier after access is granted is not feasible.

Commitment to Tier Benefits: By choosing the Partner or Platinum tier, you commit to the full subscription term, ensuring uninterrupted access to the premium features and services associated with your tier.

No Refunds for Downgrade Requests: Downgrade requests for the Partner or Platinum tier will not be accommodated, and no refunds will be issued for such requests. Please carefully evaluate your subscription choice before committing to one of these tiers.

Subscription Renewal: Your Partner or Platinum subscription will automatically renew as per the terms outlined in the Subscription section of this Agreement. If you wish to cancel your subscription, you must follow the standard cancellation procedures, as downgrading to a lower tier is not an option.

Review our Terms of Service for additional details.

Either the User or OS may cancel the User's subscription at any time, unless stated otherwise in a promotional offer.

To avoid being charged for the next billing cycle, the User must submit a cancellation request at least thirty (30) days before the start of the upcoming billing cycle.

Upon cancellation by either party, all fees due to OS up to the end of the current billing cycle remain payable.

After cancellation, the User will retain access to OS services until the end of the current billing period, during which time, the user should export contacts, disable integrations, turn off automations, and delete any scheduled events.

To cancel a subscription, the User may:

Review our Terms of Service for additional details.

In conclusion, managing your payment methods, transfers, refunds, and subscription changes on the OS platform is straightforward but requires attention to detail.

By navigating the billing section of your settings, you can efficiently update your card details, manage credits, and oversee sub-account transfers.

It’s important to remember that while the platform offers flexibility, refunds are generally not available, especially for subscription fees and communication surcharges.

Additionally, users committed to the Partner or Platinum tiers should carefully consider their subscription choices, as downgrades are not permitted.

Following the outlined procedures will ensure a smooth experience when managing your account, while always keeping an eye on the terms of service & refund policy for more detailed policies.