For RFU clients using The Rugby Squad please refer here for a Consultation History Export user guide.
Access
To gain access to a players medical history you must have Medical Team Status user role along with a Medical PIN.
User roles are controlled by your Club Administrator or Super user and PINs are controlled by whomever has the Medical PIN manager user role (usually your head medic).
Exporting a Players Medical History
Find the player in question from the Team Status page (of the team the player is assigned to) > click Name > Enter medical PIN.
From the dashboard, scroll down the page to see a Other Data tab on the right-hand side.
Select that > look for a button called Medical History.
You should be redirected to a page showing the entire players medical history in a table.
You have options to only select specific problems and/or remove certain injury related data like 'Medications, General Medical Notes etc' if you wish to.
Once you are happy what the export includes, to the bottom right of the page, you will see Request Export.
A pop up alerts you that an email is on its way to the email account attached to your sports office user account (Ask a Club administrator to check if you do not know what address is being used).
Depending on how large the export is will depend on how long it takes but it shouldn't be longer than a few hours.
You should receive a secure link that will only allow you to view the files attached. Each injury will be contained in its own folder along with all the related injury information you have requested such as SOAP notes for examples.
PLEASE NOTE: the link will only be active for 7 days from the time of request.
Date Search
If you are only interested in a certain time frame, click the Date Search tab and use the date filters to search said range. This will bring back all injuries and data added within that date range.
You may find with this method that you have data such as SOAP notes within the range of your search BUT it was to an injury that was added outside the range. This panel highlights those instances and allows you to include or exclude those in your export.
Export Request History
This allows you to see the status of your request and whether they have been delivered or not.
If you are consistently seeing 'Failed' in here, there may be a bad piece of data affecting the Export. Please contact The Sports Office Support Team using the link in the footer of the site to notify them and we will investigate that for you.
It's also worth checking your junk/spam folders to make sure that the export is not being filtered by your email server.
The Sports Office Contacts
Please use the following support channels to help further with any related questions/issues you may be having with your system.
Telephone:
0330 058 0303 - Our phone line is open Monday to Friday from 8:30am to 4:30pm
Email:
For Clients using the Premier League PMA system:
For all other Client:
For Clients from the IRFU:
Chat:
Our interactive chat bubble in the bottom right of your platform
Someone will aim to reply to your email within 24 hours given it isn’t on a weekend.