All Collections
Frequently Asked Questions
Why can't I find (to purchase) prepaid Visa or Mastercard in the app?
Why can't I find (to purchase) prepaid Visa or Mastercard in the app?
T
Written by TBC Support
Updated over a week ago

When the prepaid cards aren't shown in the application, it's typically because we've received reports from other users in your country that have had issues with the card. Sometimes our card provider blocks certain countries. Other times the card can't be added to Apple Pay or Google Pay wallets. And occasionally local merchant processors refuse to accept prepaid cards.
​
We know this can be frustrating, which is why we're working on finding alternative card providers and products every day to make our service accessible globally.

Did this answer your question?