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Frequently Asked Questions
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Why is my rewards balance still pending? When can I withdraw my rewards?
Where do your prepaid Visa and Mastercard cards work in Europe?
How do I set up Lightning Rewards Auto-withdrawals?
I want to use bitcoin to purchase from you, but I’m completely new to this! What do I do?
How to earn rewards on past Uber trips & Uber Eats deliveries?
How do I top up my TBC credit balance?
How do referral rewards work?
What happens if my confirmation code isn’t in my email?
How do I check the balance and transactions for my prepaid Visa card?
How do I join?
What are the fees on your prepaid Visa cards?
How do I get my bitcoin rewards?
Can I use my prepaid Visa or Mastercard to receive payments or withdraw cash from an ATM?
How can I earn more bitcoin?
Can I recharge/top-up my prepaid Visa or Mastercard? How do I deal with a small left-over balance?
Are there any limits on earning bitcoin?
What happens if a merchant refunds my prepaid Visa or Mastercard transaction?
How much bitcoin back can I earn?
What name and address do I use with my prepaid Visa or Mastercard?
Does your rewards program cost anything?
Can I add my prepaid Visa or Mastercard to a digital wallet like Apple Pay, Google Pay, or Samsung Pay?
Why purchase products from you with bitcoin instead of the other payment methods?
Why can't I find (to purchase) prepaid Visa or Mastercard in the app?
What payment methods are available?
Why was my prepaid Visa or Mastercard transaction declined?
What’s the point of buying and using your gift cards instead of just spending with my credit card?
Why can't I activate/claim/redeem/view my prepaid Visa or Mastercard?
What is The Bitcoin Company?
How do Online Offers work?
How do Phone Top Ups work?
How do I use Lightning Authentication (LNURL-AUTH)?
How do I claim/activate my prepaid Mastercard?