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Frequently Asked Questions
How to earn rewards on past Uber trips & Uber Eats deliveries?
I want to use bitcoin to purchase from you, but I’m completely new to this! What do I do?
How do I set up Lightning Rewards Auto-withdrawals?
Where do your prepaid Visa cards work in Europe?
Why is my rewards balance still pending? When can I withdraw my rewards?
How do I top up my TBC credit balance?
What happens if my confirmation code isn’t in my email?
How do referral rewards work?
How do I check the balance and transactions for my prepaid Visa card?
How do I join?
What are the fees on your prepaid Visa cards?
How do I get my bitcoin rewards?
Can I use my prepaid Visa card to receive payments or withdraw cash from an ATM?
How can I earn more bitcoin?
Can I recharge/top-up my prepaid Visa card? How do I deal with a small left-over balance?
Are there any limits on earning bitcoin?
What happens if a merchant refunds my prepaid Visa transaction?
How much bitcoin back can I earn?
What name and address do I use with my prepaid Visa card?
Does your rewards program cost anything?
Can I add my prepaid Visa card to a digital wallet like Apple Pay, Google Pay, or Samsung Pay?
Why purchase products from you with bitcoin instead of the other payment methods?
What payment methods are available?
Why can't I find (to purchase) prepaid Visa card in the app?
What’s the point of buying and using your gift cards instead of just spending with my credit card?
Why was my prepaid Visa card transaction declined?
What is The Bitcoin Company?
Why can't I activate/claim/redeem/view my prepaid Visa card?
How do Online Offers work?
How do Phone Top Ups work?
How do I use Lightning Authentication (LNURL-AUTH)?