If you haven’t received your confirmation email (and you’ve already checked your spam folder), then wait twenty minutes – sometimes it can take a bit to send through.

Once you’ve waited twenty minutes, check your spam and junk folders again!

Still no? Try refreshing your browser. Sometimes this is all your inbox needs to refresh properly.

Check to see if you mistyped your email address and try to send the code again.

Be sure you’re using an individual email address – sometimes role, group, and alias addresses can’t be verified.

Try adding no-reply@thebitcoincompany.com to your safe sender list – it doesn’t usually get stuck behind this blocker, but it’s possible!

Try a different email address.

And finally, if nothing else is working, then get in touch with us! We’d be happy to troubleshoot with you: support@thebitcoincompany.com