In the competitive nature of the automotive marketplace, the need for consistent follow up is essential in any dealership’s success. However, not all products provide full assistance to prevent customers from falling through the cracks; until now!
Introducing OliviaAI by TheCRM Corporation: the most advanced AI dealership assistant you've ever seen. Olivia is designed to be any CRM user's personal assistant for each individual customer, providing an unmatched level of customer satisfaction.
Olivia's goal is to funnel more customers into your dealership's sales process and keep potential buyers engaged, even when your sales reps aren't available. Olivia works in the background and in off-hours to keep communication with customers constant, and to prevent lost opportunities. She will email, text, or even leave voicemails for customers that haven't had recent attention from their assigned sales rep! For example:
If a customer has a conversation with a salesperson, and it suddenly stops without a a lost note, sold note, etc., Olivia may contact the customer and ask questions such as "Do we have the right contact info?" or "Noticed you were in for a test drive, how was the car?" in order to stimulate the conversation again. When a customer replies to an email, call, or text, it will be sent to the salesperson assigned.
In addition to Olivia providing dealership customers with a constant communication thread, the system will also act as an artificially intelligent search engine, knowledge locator, and assistant within TheCRM system. Olivia can be asked to do anything from locating customer records, starting meetings with customers, generating and sending unique emails and text messages, analyzing phone calls, and more.
With a dealership’s success relying much on customer satisfaction, TheCRM's OliviaAI joins your sales staff to put your mind at ease regarding the customer experience; 24 hours per day, 7 days per week!