Skip to main content

Why isn´t Thrill available in my region?

Updated over 2 weeks ago

At Thrill.com, we’re committed to compliance, security, and responsible access. That means we restrict access from certain regions to meet licensing requirements and international regulations.


Why Access Is Blocked

You may be restricted due to:

  • Local laws or gambling regulations

  • Licensing limitations in your country

  • Global compliance flags from FATF, OFAC, or similar bodies

  • AML (Anti-Money Laundering) and CTF (Counter-Terrorism Financing) enforcement

  • Sanctions or high-risk classifications


What You'll See If Blocked

If you're visiting from a restricted region, you’ll see a message like:

Access is based on your current location, not the country linked to your account.

Using a VPN or Proxy?

Disable your VPN or proxy and refresh the page. If you're in an unrestricted location, that may solve it.


Travelling?

If you're temporarily in a restricted country:

  • You may lose access until you return

  • Services should resume automatically once back in an allowed region

  • A simple page refresh usually updates your access


Think It’s an Error?

If you believe you’re blocked in error:

  • Contact us via live chat or send us an email at support@thrill.com

  • Share your current location and a screenshot of the message you’re seeing


What Might Still Work?

Depending on your location, some features may remain accessible:

  • ✅ Browsing the site

  • ✅ Logging in to your account

  • ✅ Withdrawing funds

  • ❌ Depositing, registering, or playing games


Blocked Countries:

Individuals who are located in or reside in Australia, the British Virgin Islands, Curaçao, Cyprus, France, Germany, Iran, North Korea, The Dutch Caribbean Islands, the Netherlands, the United Kingdom, the United States of America, or any other location where the use of the Services is prohibited by applicable laws or regulations, where the provision of the Services requires local license, or where access is restricted due to an embargo or sanctions by the United States, the European Union, or the United Kingdom (collectively referred to as "Prohibited Jurisdictions"), are not allowed to access the Website or use the Services.

Did this answer your question?