If you need to reach us, escalate an issue, or request something new — we’re listening. Here’s how to get in touch with the right team at the right time.
General Support & Account Help
For anything from deposits and withdrawals to logins, bonuses, and verification, use the live chat directly on Thrill.com by tappping the chat icon in the bottom corner, or email us at support@thrill.com
We are available 24/7 so feel free to contact us at any time
Reporting a Bug
If something’s broken, glitchy, or just off — we want to know.
Example issues:
Games crashing, freezing, or not loading
Buttons not responding
UI problems on mobile or desktop
Bonuses not triggering
Before reporting, try this:
Refresh or restart
Clear cache and cookies
Try another browser or device
Turn off ad-blockers or VPNs
If the issue persists:
Contact us via live chat or send us an email at support@thrill.com with:
What happened
What you were doing at the time
Game or feature name
Device + browser details
Screenshot or screen recording (if possible)
We’ll review and respond ASAP.
Suggest a New Feature
Got an idea that could make Thrill better?
Contact us using live chat or send us an email at support@thrill.com with:
What you’re suggesting
Why it matters or solves a problem
Examples or mockups (optional but helpful)
What happens next:
We track and prioritize all suggestions
Our product team may reach out if more input is needed
Pro tips:
Be clear and specific
Include visuals if you can
Explain the value to users
Thanks for shaping what’s next at Thrill.