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Support & Contact

Updated over 3 months ago

If you need to reach us, escalate an issue, or request something new — we’re listening. Here’s how to get in touch with the right team at the right time.


General Support & Account Help

For anything from deposits and withdrawals to logins, bonuses, and verification, use the live chat directly on Thrill.com by tappping the chat icon in the bottom corner, or email us at support@thrill.com

We are available 24/7 so feel free to contact us at any time


Reporting a Bug

If something’s broken, glitchy, or just off — we want to know.

Example issues:

  • Games crashing, freezing, or not loading

  • Buttons not responding

  • UI problems on mobile or desktop

  • Bonuses not triggering

Before reporting, try this:

  • Refresh or restart

  • Clear cache and cookies

  • Try another browser or device

  • Turn off ad-blockers or VPNs

If the issue persists:

Contact us via live chat or send us an email at support@thrill.com with:

  • What happened

  • What you were doing at the time

  • Game or feature name

  • Device + browser details

  • Screenshot or screen recording (if possible)

We’ll review and respond ASAP.


Suggest a New Feature

Got an idea that could make Thrill better?

Contact us using live chat or send us an email at support@thrill.com with:

  • What you’re suggesting

  • Why it matters or solves a problem

  • Examples or mockups (optional but helpful)

What happens next:

  • We track and prioritize all suggestions

  • Our product team may reach out if more input is needed

Pro tips:

  • Be clear and specific

  • Include visuals if you can

  • Explain the value to users

Thanks for shaping what’s next at Thrill.

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