All emails from the Thrive platform will be sent from mythrive@thrivepartners.co.uk.
Search “All mail” folder within your inbox and use the advanced search to find emails from a specific sender’s email address. Your IT team will be able to help you with this
Check spam / junk folder
Check active filters or rules that automatically delete or archive emails with a specific subject line or from a certain sender.
Check with your internal IT team to make sure the email is not filtered/blocked by organisation's email system. If it is blocked, please ask them to add mythrive@thrivepartners.co.uk email address to safe-senders list.
If you are using Gmail, the email might be going to another mailbox folder like "Updates" or "Promotions" instead of your primary inbox.
If you are using Outlook, the emails might be going to "Other" rather than your "Focused" inbox.
These are some of the reasons that an email might bounce (not be received):
Mailbox is full (over quota).
Mailbox is not configured correctly.
Recipient email server has been sent too many emails during a period of time.
Email message blocked due to content.
Email message does not meet the recipient server’s anti-spam requirements.
Email message does not meet the recipient server’s anti-virus requirements.