Technical
Support on most common technical questions.
By Pete and 1 other2 authors14 articles
- I haven’t received an email
- Login page error message – Email Address
- Login page error message – Password
- Password Reset
- Password Policy
- How to run a software update on a Mac?
- How to fix screen sharing for Chrome on MacOS
- How do I manage microphone and camera whilst in the session?
- What do I do if the video is fuzzy, or lagging on the platform?
- What browser works best with the platform?
- How to run a Connectivity Test
- What do I do if I can't connect to my coach on the platform, but I think they're trying to connect to me (i.e., We're both logged in but can't see each other)?
- What do I do if the sound is not good/I can't hear anything on the platform?
- Troubleshooting – MyThrive platform doesn’t work