Technical
Support on most common technical questions.
I haven’t received an email
Login page error message – Email Address
Login page error message – Password
Password Reset
Password Policy
How to run a software update on a Mac?
How to fix screen sharing for Chrome on MacOS
How do I manage microphone and camera whilst in the session?
What do I do if the video is fuzzy, or lagging on the platform?
What browser works best with the platform?
How to run a Connectivity Test
What do I do if I can't connect to my coach on the platform, but I think they're trying to connect to me (i.e., We're both logged in but can't see each other)?
What do I do if the sound is not good/I can't hear anything on the platform?
Troubleshooting – MyThrive platform doesn’t work