When scheduling a 60-minute session or longer, it's essential to indicate the session length during the booking process. Keep in mind that each coaching credit corresponds to a 30-minute session, so for a 60-minute session, you'll utilise 2 credits.
Here's how to proceed:
Navigate to the 'Book a Session' page and utilise the filters on the side to identify the most suitable coach for your needs. If you already know the coach's name you wish to book, simply enter it in the Coach Search box.
Click on the 'Book a Session' button, where you'll select the session length, date, time, and topic. You can conveniently book multiple sessions at once by clicking on 'add session' and repeating the process.
Once satisfied with your choices, click on 'Next,' complete the pre-session questions, and then click on 'Finish Booking.'
In the event you've already booked a 30-minute session but wish to extend it, you can do so provided you have an extra credit available. Simply contact the coach via the 'Contact Coach' button to confirm their availability. Once confirmed, click on the speech bubble icon at the bottom of your screen to initiate a chat with us and we'll assist you in extending the session.
Session changes can only be made up to 48 hours before the scheduled session. If your session is less than 48 hours away, consider cancelling and rebooking for another day. Keep in mind that cancelling a session within 48 hours of its start time is considered a late cancellation, and your credits will not be refunded.
For any further inquiries, feel free to explore our FAQ library or send us a message, and we'll gladly assist you.
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